Mukul Bhatia
Customer Service & Collection
Kanpur,India
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service & Collection
DEN Networks LTD
Kanpur, India
03.2011 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered excellent customer service, resulting in consistent 100 % customer satisfaction rating.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Trained new personnel regarding company operations, policies and services.
Education
Graduation - Commerce
Halim Muslim Degree College
Kanpur 07.2005 - 06.2007
Skills
Excellent customer service
Customer service understanding
Customer service experience
Customer service expert
Customer service management
Hobbies
Listening to Music
Playing Indoor Games (Like :- Video Game , Cards Etc)
Timeline
Customer Service & Collection
DEN Networks LTD
03.2011 - Current
Graduation - Commerce
Halim Muslim Degree College
07.2005 - 06.2007