Mukul Dwarkanath Kulkarni
BPO Services Management
Mumbai
Summary
Having 22 Years of experience in BOP, Security compliance, and the Agriculture Industry with Multiple MNCs (Maruti Insurance, Airtel, Monsanto, UPL, Mondelez, Axis Bank & Tata Motors),
Having experience with multiple CRMs and Dialers with 150+team size. Helping clients to improve CRM from a customer and analytics perspective. Aligned with the CRM development team for continuous improvement of CRM Part of CRM and AI integration for call center to ease the life of agents and field officers.
Driving Loyalty programs for client Driving Dealers and farmer surveys.
Overview
24
24
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Operations Manager
Startek
Bhopal
10.2025 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Managing Multi lingual teams from multiple locations. 150+ employees
Security Site Lead (SSL)
Talbot Force Services Private Limited
Mumbai
02.2025 - 10.2025
- Manage access control systems, surveillance equipment and other security technologies to ensure proper functioning and effectiveness.
- Collaborate with internal departments, such as human resources and IT, to ensure compliance with security protocols and standards.
- Investigate security breaches, incidents and violations, document findings and implement corrective actions.
- Maintain strong relationships with external partners, such as law enforcement agencies and security vendors, to enhance security capabilities.
- Educate employees on security awareness, policies and procedures through training programs and communication initiatives.
- Conduct regular security assessments and audits to identify vulnerabilities and areas for improvement.
- Coordinate with relevant stakeholders to develop and maintain emergency response plans and procedures.
- Lead, train and supervise a team of security personnel, ensuring they have the necessary skills and knowledge to perform their duties effectively.
Deputy Manager Operations Dept. at Concentrix
IBM DAKSH PVT. LTD. / Concentrix Daksh India PVT. LTD.
Mumbai
12.2006 - 01.2025
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic decision-making.
- Directed day to day operations focused on attainment of key business metrics, continuous improvement initiatives and 110 member management team with relate direct reports.
Group Leader (domestic Call Center)
CRUX MANG. SERVICES PVT. LTD.
Pune
09.2005 - 11.2006
- Assisted with improving revenue and customer numbers by overseeing implementation of diverse sales and service initiatives.
- Helped to increase sales and customer retention by managing the implementation of new marketing and service strategies.
Quality Assurance Supervisor
Nath Bio- Genes (I) Ltd.
04.2005 - 09.2005
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
- Planned marketing initiatives and leveraged referral network to promote business development.
Production & Sales Supervisor on field.
Green gold seeds Ltd.
08.2002 - 04.2005
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
Education
MSC - Seed Tech
P.V.P. Collage
Pravara Nagar01.2003
SSC - undefined
Pune University
MSC - Seed Tech
P.V.P. Collage
Pravara Nagar01.2003
BSC - Seed Tech
Pune University
01.2001
Skills
Effective communication
Business Administration
Data collection and analysis
Project management
Relationship management
Process improvement
Staff management
Accomplishments
- Owned the leadership for ISO/IEC 20000-1:2018, Health and Safety Compliance Audit Program 2025, ISO 14001:2015 (EMS) and ISO 45001:2018 (WHS) All the audits are completed without a single observation.
- Presented a Research paper at the 'State Level Conference in Botany' sponsored by the 'Pravara Rural Education Society, Pravaranagar'.
- Submitted the Project Report to University of Pune on 'Effect of some plant extracts on Seed borne fungi in sorghum vulgare pers.'
- National level Maharashtra Shivaji trail track conducted by N.N.C.
- B' Certificate in NCC. The National Integration camp held at Delhi conducted by N.N.C.
- Going Extra Mile Award 2011: To ensure that defects detected through transaction monitoring are minimized by pointing out the defects.
- Going Extra Mile Award 2010: To have a standardized process conducting Client training for New & Existing agents is adhered.
- Corporate community Award 2009: Passionate about volunteering, always ready to share enthusiasm and willing to create, plan or lead a volunteer project.
- I participated in Monsanto IT Interchange program in 2011. Field
Certification
Training certificate of Bejo Sheetal seeds Pvt Ltd.
Timeline
IRDA certified for Maruti Insurance
11-2025
Operations Manager
Startek
10.2025 - Current
AI Tools workshop
10-2025
Security Site Lead (SSL)
Talbot Force Services Private Limited
02.2025 - 10.2025
Deputy Manager Operations Dept. at Concentrix
IBM DAKSH PVT. LTD. / Concentrix Daksh India PVT. LTD.
12.2006 - 01.2025
Group Leader (domestic Call Center)
CRUX MANG. SERVICES PVT. LTD.
09.2005 - 11.2006
Quality Assurance Supervisor
Nath Bio- Genes (I) Ltd.
04.2005 - 09.2005
Production & Sales Supervisor on field.
Green gold seeds Ltd.
08.2002 - 04.2005
SSC - undefined
Pune University
MSC - Seed Tech
P.V.P. Collage
BSC - Seed Tech
Pune University
MSC - Seed Tech
P.V.P. Collage