Mukul Garg
Business Analyst
Mississauga
Summary
Business Analyst with solid understanding of Business Requirements Gathering, Evaluating Data Sources, Translating Requirements into Specifications. Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, Business Analysis and Testing various methodologies.
Strong understanding of project life cycle and SDLC methodologies and Agile. Excellent skills in partnering with stakeholders to understand business strategies. Strong development skills, including working through the entire development cycle, from gathering requirements to implementation. Self-motivated, organized, technically sound, team lead, like to work in a challenging environment. Currently working towards PMI PBA Certification.
Overview
9
9
years of professional experience
19
19
years of post-secondary education
1
1
Certification
Work History
Business Analyst
Canadian Red Cross (CRC)
Toronto, Ontario
1 2022 - Current
- Analyzed tradeoff between user's needs, usability considerations, performance impacts, system capabilities and constraints, driving solution that aligns with scope, schedule and cost parameters or impacts.
- Utilized API documentation tools to create detailed specifications, including endpoints.
- Worked closely with product team for creation, refinement, and prioritization of user stories within product backlog
- Conducted User Acceptance Testing (UAT) to validate software solutions against user requirements.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Identified internal and external system requirements, design and configuration set-up also created user documentation and conducted training classes.
- Worked closely with product manager to prioritize and groomed developers on stories and helped them understand requirements clearly.
- Experienced in utilizing various tools and methodologies to assess gaps, prioritize requirements, and develop targeted strategies for process improvement and system optimization.
- Known for ability to translate gap analysis findings into actionable recommendations and project roadmaps.
- Elicited functional and non-functional requirements and document in form of epics, stories, wireframes, business rules, and acceptance criteria.
- Developed use cases and process flows and ensure documentation conforms to SLC/PMO standards.
- Facilitates backlog grooming process, supporting Product Owner to define value, priority, and select scope for upcoming releases and sprints.
- Collaborated with Product Owner, Business Users, and Technical Team to write and elaborate user stories to include acceptance criteria and business rules per the team's “Definition of Ready”.
Business Analyst
EQ Bank
Toronto, Ontario
09.2020 - 12.2021
- Collaborated with stakeholders to define project visions and ensure alignment with business goals for compliance management efforts.
- Performed Jira backlog monitoring, product road mapping, and planning for Operating Systems Engineering and Regulatory Compliance teams.
- Captured internal clients' product requirements via Jira user stories.
- Tracked and analyzed key metrics to measure product performance and identify areas for improvement.
- Conducted regular risk-based vulnerability analyses and report findings to senior leadership and stakeholders.
- Performed root cause analyses for incidents, employing best practices and problem-solving techniques to uncover underlying issues and drive solutions.
- Acted as a Technical writer, creating auditor friendly application manuals, and process documents for technical team members.
Business Executive
JBR Technologies Pvt Ltd
07.2015 - 03.2018
- Developed and implemented business strategies, plans and procedures to maximize profitability
- Created and maintained relationships with key clients for new business opportunities
- Prepared financial statements and reports for internal use and external stakeholders
- Conducted market research and competitive analysis to identify trends in the industry
- Managed a team of executives to ensure timely completion of projects
- Negotiated contracts with vendors, suppliers and customers on behalf of the organization
- Identified potential risks associated with investments or acquisitions made by the company
- Developed policies, procedures and systems that increased efficiency across all departments of the organization.
Education
MBA - Finance & Marketing
PCTE Group of Institutes
Ludhiana, Punjab 04.2001 - 05.2020
Bachelor of Commerce -
PCTE Group of Institutes
Ludhiana, Punjab06.2015
Skills
Requirements Analysis
Stakeholder Management
User Acceptance Testing
GAP Analysis
Business process modeling
Software development life cycle
Requirement Gathering & Elicitation
Stakeholder Communication
Interpersonal Communication
Analytical Skills
Process Improvement
Problem Solving
Power BI & DAX
JIRA
Tableau
SQL
Python
Certification
Working Towards PMI PBA Designation
Timeline
Business Analyst
EQ Bank
09.2020 - 12.2021
Business Executive
JBR Technologies Pvt Ltd
07.2015 - 03.2018
MBA - Finance & Marketing
PCTE Group of Institutes
04.2001 - 05.2020
Business Analyst
Canadian Red Cross (CRC)
1 2022 - Current
Bachelor of Commerce -
PCTE Group of Institutes