MUKUL KALRA
Customer Care Executive
Lucknow
Summary
Excellent time management skills combined with a superior knowledge of the customer service industry. Highly competent communicator skilled in multitasking and effectively communicating with others. Committed to utilizing my skills to further the mission of a company. A strong leader who works well under pressure, and exudes positivity. Ambitious customer care executive with dedicated service contributing to company's growth and profitability. Excellent communication skills, problem resolution and positive customer experience. Flexible, decisive leader maintaining service, accountability and training for fast-paced environments.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
CUSTOMER CARE EXECUTIVE
startek
lucknow
02.2023 - Current
- Evaluated interactions between associates and customers to assess personnel performance.
- Coordinated timely responses to online customer communication and researched complex issues.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with customers to identify needs and expectations.
Gym Instructor, Personal Trainer
Gold's
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Demonstrated proper technique for exercises to avoid injuries.
- Developed and implemented creative exercise programs to keep clients engaged and motivated.
- Assisted clients with personal fitness goals through realistic objectives.
CUSTOMER CARE EXECUTIVE
AEGIS
lucknow
10.2008 - 11.2010
- Evaluated interactions between associates and customers to assess personnel performance.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Took ownership of customers issues to follow problems through to resolution.
CUSTOMER SERVICE SUPPORT
ATS
noida
04.2008 - 09.2008
- To collect out the payment from personal loan
- Customers(Citi financial process)
Education
SSC -
RED ROSE SENIOR SECONDARY SCHOOL
HSC - undefined
RED ROSE SENIOR SECONDARY SCHOOL
B.COM - Accounting And Business Management
J.N.P.G. COLLEGE
Lucknow 03.2004 - 05.2007
Skills
Adaptabilityundefined
hobbies
watching movies & ott content
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CUSTOMER CARE EXECUTIVE
startek
02.2023 - Current
CUSTOMER CARE EXECUTIVE
AEGIS
10.2008 - 11.2010
CUSTOMER SERVICE SUPPORT
ATS
04.2008 - 09.2008
B.COM - Accounting And Business Management
J.N.P.G. COLLEGE
03.2004 - 05.2007
Gym Instructor, Personal Trainer
Gold's
SSC -
RED ROSE SENIOR SECONDARY SCHOOL
HSC - undefined
RED ROSE SENIOR SECONDARY SCHOOL
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