Plying cricket, Listening to music
Mukul Kumar
Hotel Front Office Operations
Dehradun
Summary
Seeking to obtain a Duty Manager position with an organization where I can utilize my skills and be an asset to the employer.
Overview
8
8
years of professional experience
1
1
Language
Work History
Sr.Duty Manager
Intercontinental Hotels Group
03.2025 - Current
Duty Manager
Intercontinental Hotels Group
06.2023 - 03.2025
- Supervise daily operations across all hotel departments (Front Office, Housekeeping, F&B, etc.) to ensure consistent service delivery and guest satisfaction.
- Act as the primary point of contact for guests in the absence of senior management; resolve guest complaints and handle special requests promptly and professionally.
- Monitor staff performance, conduct briefings, and ensure adherence to hotel standards, policies, and procedures.
- Oversee the check-in/check-out process VIP Arrivals and Departures, reservations, and room assignments to optimize occupancy and revenue.
- Ensure the safety and security of guests and staff by conducting regular property walkthroughs and enforcing emergency procedures.
- Liaise with department heads to address operational issues and coordinate seamless guest service.
- Manage shift handovers, maintain detailed shift reports, and update management on any incidents or important developments.
- Review daily revenue reports, occupancy rates, and guest feedback to identify areas for improvement.
- Taking care of hotel Metrics i.e Guest Love,Loyalty Recognition and GSI.
- Met targets for enrolling guests in Hotel loyalty program.
- Present 3 Time in Quality Audits for the Hotel.
- Present in statutory hotel audit and been appereciated by E&Y for providing 100% documents on time and following correct SOPs.
- Hotel Experience Champion For last 2 years and currently got promoted to Hotel Brand Ambassador programme.
Front Office Executive
Le Meridien Hotel
10.2022 - 05.2023
- Handled cash and other transactions accurately, ensuring proper accounting for daily financial reports.
- Maintained accurate records of guest information through diligent documentation and data entry efforts.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Streamlined front desk operations by implementing efficient check-in and check-out procedures.
- Maintain accurate guest records and manage billing processes.
- Respond promptly to guest inquiries, complaints, or special requests.
- Trained new front desk staff on standard operating procedures and customer service protocols.
- Maintained satisfaction high rating based on guest feedback.
- Taking care of hotel Guest Matric i.e GV
Front office Executive
Hotel Ramada By Wyndham Dehradun
01.2022 - 10.2022
Front Office Supervisor
Hotel Ramada By Wyndham Dehradun
11.2020 - 01.2022
Front Office Associate
Hotel Ramada By Wyndham Dehradun
02.2019 - 11.2020
- Ensured all the front desk operations are carried out in the most efficient and courteous manner.
- Assisted customers in all inquiries in connection with local restaurants and attractions.
- Perform Check-ins & Check-Out Task.
- Managing Proper work flow at front desk
- Training new hires.
- Creating and managing team schedules
- Evaluating performance & providing feedback
- Helping to resolve employee issues and disputes
- Managing online portals and reservations
- Handled credit card machines and cashier audit reports.
- Made reservations in the most courteous and efficient manner.
- Designed and maintained guest’s room to ensure guest satisfaction.
- Performed any other inventory management changes as directed from a manager.
Job Trainee
Regenta LP Vilas, Dehradun
07.2018 - 01.2019
Industrial Training
Aguada Anchorage the Villa Resort Goa
12.2017 - 06.2018
Education
Diploma - hotel management
Himgiri Institute
01.2017
Inter Mediate CBSE - undefined
KV F.R.I.
01.2017
High School CBSE - undefined
KV F.R.I.
01.2015
Skills
- Remarkable experience working as SrDuty Manager
- Good understanding of basic accounting principles
- Skilled in cash processing procedures and inventory management
- Proficient in MS Outlook Word and Excel
- Ability to communicate effectively with both staff and members
- Able to work independently
- Excellent customer service skills
Interests
Disclaimer
I do hereby declare that all the above information furnished by me is true and authentic to the best of my knowledge and belief.
Timeline
Sr.Duty Manager
Intercontinental Hotels Group
03.2025 - Current
Duty Manager
Intercontinental Hotels Group
06.2023 - 03.2025
Front Office Executive
Le Meridien Hotel
10.2022 - 05.2023
Front office Executive
Hotel Ramada By Wyndham Dehradun
01.2022 - 10.2022
Front Office Supervisor
Hotel Ramada By Wyndham Dehradun
11.2020 - 01.2022
Front Office Associate
Hotel Ramada By Wyndham Dehradun
02.2019 - 11.2020
Job Trainee
Regenta LP Vilas, Dehradun
07.2018 - 01.2019
Industrial Training
Aguada Anchorage the Villa Resort Goa
12.2017 - 06.2018
Inter Mediate CBSE - undefined
KV F.R.I.
High School CBSE - undefined
KV F.R.I.
Diploma - hotel management
Himgiri Institute
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