Mukul Nirmal
Greater Mumbai
Summary
Dynamic Store Manager at Hardcastle with a proven track record in maximizing sales and profitability through strategic planning and exceptional customer service. Skilled in inventory management and staff training, I foster teamwork and resolve issues efficiently, consistently exceeding team goals and enhancing operational efficiency.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Hardcastle
Mumbai
08.2017 - Current
- Assessed operational efficiency of the store's departments.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Prepared monthly reports on sales figures, expenses, profits.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Trained and mentored associates to teach daily tasks and procedures.
- Updated and maintained store signage and displays.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained accurate records of employee performance reviews.
- Developed strategies to maximize sales and profitability.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Education
Bachelor of Commerce - Commerce
Marwari Vidyalay
Opera House 10-2020
Skills
- Inventory management
- Customer service
- Staff training
- Team building
- Cash handling
- Problem solving
- Flexible and adaptable
- Teamwork and collaboration
- Multitasking
- Time management
- Payroll
- Scheduling
- P&L
- Food safety
- Sales analysis
- Employee training
- Task prioritization
- Data management
- Decision-making
- Troubleshooting
- Leadership
Certification
Certificate of Competence, Basic Catering & COVID, Institute of Chemical Technology, Farm to Fork Solutions, BCACOVID100002587500, BCACOVID100/28936, BCACOVID1002587500, 11/11/24, 11/11/26, offline, Virendra Singh Shekhawat, 11/15/24
Languages
English
Beginner
A1
Timeline
Store Manager
Hardcastle
08.2017 - Current
Bachelor of Commerce - Commerce
Marwari Vidyalay
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