Mukul Nirmal
Greater Mumbai
Summary
Dynamic Store Manager at Hardcastle with a proven track record in maximizing sales and profitability through strategic planning and exceptional customer service. Skilled in inventory management and staff training, I foster teamwork and resolve issues efficiently, consistently exceeding team goals and enhancing operational efficiency.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Manager
McDonald's Restaurant
Mumbai
08.2017 - 04.2025
- Assessed operational efficiency of the store's departments.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Prepared monthly reports on sales figures, expenses, profits.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Trained and mentored associates to teach daily tasks and procedures.
- Updated and maintained store signage and displays.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained accurate records of employee performance reviews.
- Developed strategies to maximize sales and profitability.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
Education
Bachelor of Commerce - Commerce
Marwari Vidyalay
10-2020
Skills
- Inventory management
- Customer service
- Staff training
- Team building
- Cash handling
- Problem solving
- Flexible and adaptable
- Teamwork and collaboration
- Multitasking
- Time management
- Payroll
- Scheduling
- P&L
- Food safety
- Sales analysis
- Employee training
- Task prioritization
- Data management
- Decision-making
- Troubleshooting
- Leadership
- Team management
- Inventory control and record keeping
- Staff management
- Shift management
- Staff scheduling
- Adaptable
- Employee retention
- Recruitment
- Restaurant operations management
- Labor and food cost control
- Problem-solving
- Team leadership
- Safe food handling
- Coaching and mentoring
- Training and onboarding
- Scheduling staff
- Collaboration and teamwork
- Money handling
Certification
Certificate of Competence, Basic Catering & COVID, Institute of Chemical Technology, Farm to Fork Solutions, BCACOVID100002587500, BCACOVID100/28936, BCACOVID1002587500, 11/11/24, 11/11/26, offline, Virendra Singh Shekhawat, 11/15/24
Languages
English
Beginner
A1
Timeline
Restaurant Manager
McDonald's Restaurant
08.2017 - 04.2025
Bachelor of Commerce - Commerce
Marwari Vidyalay
Similar Profiles
Andrea RochaAndrea Rocha
Crew Member at McDonald's RestaurantCrew Member at McDonald's Restaurant
Tasha RogersTasha Rogers
Cashier/cook at McDonald's RestaurantCashier/cook at McDonald's Restaurant
Cristian MitchellCristian Mitchell
Restaurant Team Member at McDonald's RestaurantRestaurant Team Member at McDonald's Restaurant
Chloe JefferyChloe Jeffery
Crew Coach at McDonald's RestaurantCrew Coach at McDonald's Restaurant
Ruba ModanRuba Modan
Store Manager at Red Blue & YellowStore Manager at Red Blue & Yellow