MUKUL PAPREJA
Delhi
Summary
A seasoned professional with a robust background in security systems, notably with Indus Intellirisk & Intellisense Services, I excel in managing complex operations and troubleshooting across multiple platforms like Lenel OnGuard and Genetec. Demonstrated expertise in supervising command center operations and a proven problem-solver, I significantly enhance operational efficiency and security protocol adherence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Supervisor
Indus Intellirisk & Intellisense services private limited
11.2022 - Current
- Associated with Indus Intellirisk & Intellisense Services Private Limited, as s Supervisor in the Global Command Center, and deployed at Genpact, Noida.
Analyst
Indus Intellirisk & Intellisense services private limited
Noida
03.2019 - 11.2021
- Associated with Indus Intellirisk & Intellisense Services Private Limited, as an analyst in the Global Command Center, and deployed at Genpact, Noida.
System Operator
G4S security systems ltd.
05.2015 - 02.2019
- An accomplished professional with 4 years of experience at G4S Security Systems Ltd., as a system operator in the Global Command Center.
Computer Hardware Engineer and Teacher
EXE-SOLUTION (DOEACC)
01.2010 - 12.2012
- 2 YEARS of working experience as a Computer Hardware Engineer and Teacher in EXE-SOLUTION (DOEACC)
Desktop Engineer
CMS
- 8 months of working experience as a Desktop Engineer in CMS
Education
10th -
C.B.S.E. Board
12th -
C.B.S.E. Board
B.COM -
Delhi University
Skills
- Experience working with Lenel OnGuard, Milestone, Exaqvision, ASM, and Genetec applications
- Skilled in NVR Setup and Troubleshooting
- Supervise Daily Operations in Command Center
- Incident Reporting to Management
- Prepare dashboards to showcase access control violations and CCTV incident graphs
- Experience working with an AI tool to get the access control violations, building headcount, and vertical/business seat utilization report
- Managing PAN-India Savior biometric devices in terms of software, hardware, and network communication
- Monitoring and managing around 200 cameras that cover Genpact locations in Europe, the US, and India
- Working in the middleware application "Viewscape VTAS" to manage CCTV, access control, and RSS feeds on a single platform
- Timely follow-up with the Server team and OEM to make the servers vulnerability-free, and ensure the servers are patched with the latest updates
- Support the site team if any issues arise with their applications, and coordinate with the concerned team to resume operations
- Experience in Security Systems Projects
- Proficient Problem-Solving Abilities
- Do follow up with the teams and OEM whenever any issue arises as part of applications, servers, systems, CCTV, access control, biometric devices, etc
- Experienced in handling business-critical calls during any incidents, whether it is a network issue or a hardware failure
Certification
• Basic Computer Course from DOEACC.
• Computer Hardware from DOEACC.
• CCNA and CCNP(R&S) from NETWORX
• Linux (RHCSA) & AWS cloud from Linux 2 Cloud.
Languages
- English
- Hindi
- Punjabi
Personal Information
- Date of Birth: 04/09/87
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Disclaimer
All the statements and information provided above are true to my knowledge. I undertake to produce all my original certificates and statements of marks on demand.
Timeline
Supervisor
Indus Intellirisk & Intellisense services private limited
11.2022 - Current
Analyst
Indus Intellirisk & Intellisense services private limited
03.2019 - 11.2021
System Operator
G4S security systems ltd.
05.2015 - 02.2019
Computer Hardware Engineer and Teacher
EXE-SOLUTION (DOEACC)
01.2010 - 12.2012
Desktop Engineer
CMS
10th -
C.B.S.E. Board
12th -
C.B.S.E. Board
B.COM -
Delhi University
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