Playing football for C Division team in Bangalore Division Football Association
Mukul Prabhakar
Strategic Account Manager || Supply Chain Management
Bengaluru,KA
Summary
Proactive approach producing high-quality results for clients and operations by applying determination and attention to detail of the challenges. Performance-oriented and enterprising leader with organized nature and analytical problem-solving approach.
Overview
2
2
Certifications
5
5
years of post-secondary education
3
3
years of professional experience
Work History
Strategic Account Manager
Delhivery Pvt Ltd
Bangalore, Karnataka
08.2019 - Current
- Responsibilities:.
- Handling Strategic Accounts for South Region.
- Maintaining the data for all Specific region Customers.
- Resolve day to day issues raised by Clients (ITC Limited- FMCG and Tobacco Category, Tata Chemicals Limited, Dr Reddys Laboratories, Bosch B2B, Karachi Bakery, Sri Sri Sattva – SRIVEDA B2B) and maintaining daily issue log.
- Coordinating with the senior management for organizing weekly and monthly delivery statistics.
- Key contributor with 700tons for south Team in terms of volume month on month.
- Ensuring complete logistics solutions which meet the requirements of the client and vendors.
- Regulatory compliance checkups of the documentation as per the Government rules.
- Hands on analyzing the key metrics Lanes, Challenges, Performance & recurrent failures.
- Ensuring Smooth flow of end to end operations without any deviation and monitoring First Mile , Line haul and Last Mile operations.
- Responsible for preparing daily dashboard, performance report and presentation on Weekly, Monthly basis.
- My Biggest X-factor is clients who have been serviced by me, would always prefer to have me as POC regardless of the large, Medium or long tale are fully satisfied with the prompt good performance, Revert, Action, and Resolution of the issues.
- Used critical thinking to break down problems, evaluate solutions and make decisions to streamline the smooth flow of shipments.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Software Tester
Mahindra Comviva
Bangalore, Karnataka
06.2016 - 07.2017
- Mahindra Comviva: CAREER OBJECTIVE: Responsibilities: Automation Testing & Manual Testing Responsibilities:.
- Expertise in execution of Test Planning, Test Designing, Test Execution and Defect Tracking & Reporting.
- Experienced in Agile Methodology with working knowledge on agile software testing and development lifecycle.
- Drove various tests like smoke, regression, functional and nonfunctional, Web based Application Testing and device testing to make a project Live or No-Live.
- Hands on product experience on products like SMS Firewall, RJIO, RACE.
- Hands on experience in Messaging, Signaling System 7 (SS7), Testing, Value-Added Services (VAS), and SMS.
Internship Trainer
Catbus Infolabs Pvt Ltd
Bangalore, Karnataka
07.2018 - 08.2018
- Achieved knowledge while working with Supply, Operations, Process & Sales team.
- Successfully attached new drivers with slashed payroll by negotiating driver payments.
- Negotiating with new prospects/customers & getting them on board and increased leads for new prospects/customers by performing area research.
- Accomplished the SOP’s, Competitor Analysis and Customer Persona documents.
Education
MBA - Supply Chain Management & Marketing (Dual)
Dayananda Sagar University
Bangalore 09.2017 - 08.2019
Bachelor of Computer Applications - C++,Java, Linux, Visual Basic, NM
Presidency College
Bangalore 05.2013 - 05.2016
Skills
Project Management
undefinedCertification
Lean Six Sigma Green Belt from AIQM
Interests
2Place in Inter departmental cricket tournament DSU college
Timeline
Strategic Account Manager
Delhivery Pvt Ltd
08.2019 - Current
Internship Trainer
Catbus Infolabs Pvt Ltd
07.2018 - 08.2018
MBA - Supply Chain Management & Marketing (Dual)
Dayananda Sagar University
09.2017 - 08.2019
Software Tester
Mahindra Comviva
06.2016 - 07.2017
Bachelor of Computer Applications - C++,Java, Linux, Visual Basic, NM
Presidency College
05.2013 - 05.2016
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