Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
As a Technical Support Executive at Adobe, I combine my technical expertise with a strong sales background to deliver top-tier customer support. I troubleshoot and resolve complex product issues while also identifying opportunities to upsell and cross-sell Adobe products based on customer needs. With a customer-first approach, I ensure clients have a smooth experience, while enhancing product adoption and maximizing revenue. My ability to effectively communicate solutions, along with my sales acumen, contributes to both customer satisfaction and business growth.
As a Customer Support Executive at Hilton, I deliver exceptional service by addressing guest inquiries, resolving concerns, and ensuring a seamless experience. I handle both in-person and remote interactions, demonstrating strong problem-solving and communication skills to exceed customer expectations. Committed to enhancing guest satisfaction, I collaborate with various departments to ensure that all needs are met promptly and professionally. My proactive approach helps maintain Hilton's reputation for excellence in hospitality.