Hi, I’m
MUKUL TIWARI
IT Support
DEVPALPUR CHUABEPUR KANPUR NAGAR
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
years of professional experience
7
years of post-secondary education
2
Languages
Work History
Muktaa Mahila Milk Producer Company Limited
IT Executive
06.2025 - 10.2025
Job overview
- Implemented and maintained the technology and software budget.
- Conducted regular audits of systems, networks, and security protocols to maintain compliance with industry standards and regulations.
- Managed life cycle replacement of hardware and software.
- Working on SARTHAK ERP at the master level (user role mapping, complete payment procedure of a 10-day cycle, farmer and MPP (village) mapping, manual and correction data, etc.).
- Working with multi-brand DPU configurations like KAHNA, RIEL, EVEREST, etc.
- Create an automatic data backup of all local HO systems to the server on a scheduled date and time.
- Visited the BMC premises to inspect and maintain installed systems, performing cleaning and optimization tasks to ensure faster boot times, and improved overall performance.
Saahaj Milk Producer Company Limited
IT Executive
08.2024 - 05.2025
Job overview
- Improved IT infrastructure by implementing strategic technology solutions, and optimizing overall system performance to enhance efficiency and reliability.
- Responsible for maintaining and upgrading the DPU (Data Processing Unit) online system, including the end-to-end replacement and configuration of both hardware and software components. Ensured system reliability, performance optimization, and seamless data processing operations.
- Led incident management operations, reducing system downtime, and improving service reliability through proactive monitoring and swift issue resolution.
Mother Dairy Fruit & Vegetable Pvt. Ltd.
IT Executive
03.2018 - 07.2024
Job overview
- Executed troubleshooting and server support in both in-person and remote situations.
- Provided secondary training to personnel struggling with technological tools and systems.
- Maintained service schedule for software and hardware.
- Diagnosed malfunctions in Software, directing support tickets to appropriate personnel for remediation.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Working Projects - PRISM ERP 4.0, PRISM KYP and PRISM Report Server
- Managed vendor relationships, negotiating contracts for optimal pricing and service levels.
E -Mentors Technologies
Software Developer
11.2016 - 12.2017
Job overview
- Coordinated with project management on database development timelines.
- Tuned systems to boost performance.
- Built databases and table structures for web applications.
- Working on Project – ESA MEAT ERP V1 (Al-Dua Foods Pvt. Ltd., J. S. International, Mash Agro Pvt. Ltd., Marya Foods Pvt. Ltd.)
- Working on Project – ESA THREADS IND ERP V1 (Threds India Pvt. Ltd.)
Education
Raj Kumar Goel Institute of Technology5 KM Tone Meerut Road, Ghaziabad, UP
MCA from Information Technology
07.2014 - 09.2016
SIKKIM MANIPAL UNIVERSITYSARVODAYA NAGAR, KANPUR UP
BCA from Information Technology
09.2010 - 08.2013
Jawhar Lal Nehru Inter Collage Kanpur Nagar UP
Intermediate from Mathematics
07.2009 - 06.2010
Azad Memorial Higher Secondary School Kanpur Nagar UP
High School Diploma
06.2006 - 06.2007
Skills
System Analysis
Technical Profile
- Installing Operating System : Window 7/Window 8/ Window 10 & 11
Installing of Server 2003, Server 2008, Server 2012.
- System Hardware installing (RAM, Hard-drive, SMPS, MAC-mini HDD, Motherboards, etc.)
- Installing and Managing Network printers, Wi-Fi switches Routers, etc.
Cabling, patching and LAN troubleshooting.
Managing network about 100 workstations.
- E-mail client Configuration & Support (Microsoft Outlook, Office 365,Windows Live mail Thunderbird mail).
- G-Suite and webmail - Create emails, backups & Migration Group policy, forwarder alias.
- IT Vendor Management & IT Assets Inventory Management.
- Knowledge of SQL Server Installing, Visual studio 2017, 2019 Components, OpenOffice.org Abode Products and Fine Reader.
- Installing Android with SDK setup, installing java.
- Provide technical support, trouble shooting and diagnosing hardware and software problems, including desktop, laptop, LAN and remote systems.
- Creating and Managing VPN, Disaster management and Backups.
- Manage DVR and CCTV cameras, wi-fi cameras and access doors.
- ETL
- Basic
ACADMIC PROJECT:
Project name : Cloud Campus ERP
Language of implementation: .NET
Operating system: Windows : 07/08
Description:
Cloud Campus ERP is to provide an online E-learning facilities and also keep track of various institutions and universities about the various updates and information relevant to the world of education.
Hobbies
Interacting with new people, traveling and listening Music.
Date of Birth
12-Oct-1993
Father Name
Mr. S.K.Tiwari
Religion
Hindu (Brahman)
Marital status
Married
Location
Kanpur (UP)
Timeline
IT Executive
Muktaa Mahila Milk Producer Company Limited
06.2025 - 10.2025
IT Executive
Saahaj Milk Producer Company Limited
08.2024 - 05.2025
IT Executive
Mother Dairy Fruit & Vegetable Pvt. Ltd.
03.2018 - 07.2024
Software Developer
E -Mentors Technologies
11.2016 - 12.2017
Raj Kumar Goel Institute of Technology
MCA from Information Technology
07.2014 - 09.2016
SIKKIM MANIPAL UNIVERSITY
BCA from Information Technology
09.2010 - 08.2013
Jawhar Lal Nehru Inter Collage
Intermediate from Mathematics
07.2009 - 06.2010
Azad Memorial Higher Secondary School
High School Diploma
06.2006 - 06.2007