Mukul Tomar
Noida
Summary
Results-driven IT professional with over 5 years of experience, including 2 years of hands-on expertise in ServiceNow development and 3 years dedicated to change management. Proven ability to oversee end-to-end system development, including system configuration, user administration, and incident management. Adept at ensuring system security and data integrity, while delivering streamlined and scalable IT solutions. Possesses a strong background in process optimization and collaboration with diverse teams to align technical solutions with organizational objectives.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
ServiceNow Developer
Tata Consultancy Services
01.2020 - Current
- End to end implementation of ServiceNow ITSM applications like Service Catalogs, Record producers
- Working on client scripts, UI policies, business rules, workflow,Flow designer,notifications.
- Designing and implementing dashboards.
- Reviewing core ServiceNow features and building solution for clients, that needs best practices and compatible with future upgrades.
- Handling ITIL Change management process documents, change review and Change advisory Board meetings with Stakeholders.
- Requirement gathering and interaction with client and understanding client needs.
- Creation of 3rd party SOPs, documentation, processes and procedures.
- Migration of Update sets from Dev to Test and Test to Production instance.
- Reduced service disruptions by proactively monitoring, diagnosing, and resolving incidents.
- Developed comprehensive documentation for ServiceNow administration tasks, streamlining future maintenance efforts.
- Improved end-user satisfaction by providing timely and accurate support for ServiceNow related issues.
- Streamlined IT service delivery with implementation of ServiceNow best practices.
- Increased team productivity by creating custom dashboards, reports, and performance metrics in ServiceNow.
- Handling basic tickets related to discovery.
- Monitoring of Mid Servers.
- Basic of JavaScript.
- Basic of Discovery (ITOM).
- ServiceNow Admin.
Education
B.Tech - ComputerScience
Meerut Institute of Engineering And Technology
Meerut, India 01.2015 - 04.2019
12th -
Silver Oak Public School
Gangoh, India 03.2013 - 01.2014
10th -
Silver Oak Public School
01.2012 - 01.2013
Skills
Basic of JavaScript
Basic of Discovery (ITOM)
ServiceNow Admin
Certification
CSA
Accomplishments
- Certified ServiceNow System Administrator
- Appreciation mail from Clients
- TCS Gems
- On the spot award in TCS
Activities
- Participated in several events for RIO fest at TCS
- Part of 'Fit4Life' program at TCS
- Part of 'Purpose4Life' program at TCS
Timeline
ServiceNow Developer
Tata Consultancy Services
01.2020 - Current
B.Tech - ComputerScience
Meerut Institute of Engineering And Technology
01.2015 - 04.2019
12th -
Silver Oak Public School
03.2013 - 01.2014
10th -
Silver Oak Public School
01.2012 - 01.2013
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Sreya BasuSreya Basu
Procare Analyst at Tata Steel(Tata Consultancy Services)Procare Analyst at Tata Steel(Tata Consultancy Services)
Arun VArun V
Program Manager at Tata consultancy services | Financial Ombudsman ServicesProgram Manager at Tata consultancy services | Financial Ombudsman Services
Naimish AgnihotriNaimish Agnihotri
Assistant Delivery Manager at Tata Consultancy Services, Global Shared ServicesAssistant Delivery Manager at Tata Consultancy Services, Global Shared Services
Prashant KashyapPrashant Kashyap
Consultant at TATA CONSULTANCY SERVICESConsultant at TATA CONSULTANCY SERVICES