Mukul Vashisht
Business Analyst
India
Summary
Dedicated and results-driven Business Analyst with over 3.5 years of experience in consulting and
working with cross-functional teams. Skilled in requirements gathering, process improvement,
system design and stakeholder management. Passionate about leveraging technology and
optimizing business processes to drive efficiency and enhance user experiences.
Overview
8
8
years of professional experience
3
3
Language
6
6
years of post-secondary education
Work History
Business Analyst - Assistant Systems Analyst
Tata Consultancy Services
Thane, Maharashtra
11.2020 - Current
- My main responsibilities are as follows:
- Meet with stakeholders to establish favourable business relationships and support mutually beneficial interests
- Conduct workshops and interviews with stakeholders to gather detailed requirements for system enhancements and process improvements
- Collaborate with cross-functional teams to understand business needs and translate them into functional requirements
- Analyze existing processes, identify pain points, and propose solutions to enhance operational efficiency
- Create detailed business process documentation, including process/system workflows, use cases, and user stories
- Executed analysis of risks and identified risk mitigation strategies
- Work closely with development teams to ensure accurate implementation of requirements
- Participate in user acceptance testing (UAT) and provide support during system rollouts
- Assist in change management activities, including training and communication to client as well as internal stakeholders
- Maintain customer satisfaction by meeting the customer metrics
- Updating account of daily work on Web-based reporting tools- Jile and Jira
- Providing product demonstrations to prospective clients.
Junior Analyst
eClerx Services Ltd
Chandigarh
07.2016 - 01.2017
- Responding to customer inquiries via chat, addressing their questions, concerns, and requests by asking probing questions to gather detailed information
- Identifying opportunities to upsell or cross-sell additional products or services to customers
- Keeping records of customer interactions, including queries, complaints, resolutions and
- Documenting relevant details for future reference
- Following communication procedures, guidelines, and company policies and ensuring compliance with quality standards and service-level agreements.
Education
Post Graduate Diploma in Management - PGDM - Management, Marketing
ITM Business School
Kharghar, Navi Mumbai 06.2018 - 08.2020
Bachelor of Technology - Mechanical, Engineering Technology
Beant College of Engineering & Technology
2012 - 2016
Skills
- Functional Consulting: Requirements gathering, process mapping, and solution design
- Stakeholder Management: Effective communication and relationship building
- Process Improvement: Identifying inefficiencies and proposing streamlined solutions
- Documentation: Creating detailed business process documentation
- System Design: Creating functional specifications, process flows, and wireframes
- Agile Methodology: Familiarity with Agile principles and user story creation
- Change Management: Supporting end-users during system implementations
- Tools: Microsoft Office Suite (Word, Excel, PowerPoint, Visio), JIRA and SQL
Accomplishments
- Improved customer satisfaction: Was able to improve customer customer satisfaction rate to 85 % from 72 %
- Increased revenue for the organization: Was able to cross sell and up sell more services to clients, resulting in increased revenues for the organization
- Training and Knowledge Transfer: Developed and executed a training program for internal stakeholders, resulting in a 20% increase in data literacy across the organization.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridLanguages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Certification
- Business Analysis Fundamentals ECBA, CCBA, CBAP endorsed from Udemy
- Agile Project Management wi th Jira Cloud: 2 Lean and Agile Processes from Project Management Institute
- Career Essentials in Business Analysis by Microsoft and LinkedIn
Timeline
Business Analyst - Assistant Systems Analyst
Tata Consultancy Services
11.2020 - Current
Post Graduate Diploma in Management - PGDM - Management, Marketing
ITM Business School
06.2018 - 08.2020
Junior Analyst
eClerx Services Ltd
07.2016 - 01.2017
Bachelor of Technology - Mechanical, Engineering Technology
Beant College of Engineering & Technology
2012 - 2016
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