MUKULIKA TALUKDER
Gurugram
Summary
A regular learner. Gained a total experience of 6.5 years in the operations department by exploring different sectors. Major experience in banking operations-mainly mandate management system and digital payments. Explored educational sector as a customer service executive-taking feedback from students. Currently working as a telesales personnel.
Overview
12
12
years of professional experience
Work History
Officer
Fenesta
02.2024 - Current
- Handling inbound and outbound calls of the customers
- Converting prospective customers into hot leads
- Solving queries and post purchase/installation services.
Sr. Executive
Frankfinn
01.2023 - 01.2024
- Taking feedback from students regarding their classes and experiences
- Solving their queries
- Understanding student's temperament and suggesting ideas for betterment
- Noting down CCTV footage observations from different centres pan India
- Maintaining MIS for day to day activities.
Assistant Manager
Bandhan Bank
09.2021 - 01.2023
- Teller responsibilities at cash counter
- Looking after daily cash in and cash out
- Cross selling banking products
- Meeting monthly targets
- Handling Sponsor Bank End to End Activities
- Transaction Processing
- Tallying vouchers.
Executive
Bandhan Bank
01.2018 - 08.2021
- Processing destination bank mandates
- Looking after Aadhaar related queries.
Tutor
Self
06.2012 - 12.2018
- Gave tutorial sessions to kids from classes LKG-5
- Also taught social studies to the students from classes 6-10.
Education
MBA/PGDM - Finance
West Bengal University of Technology (WBUT)
01.2017
B.B.A/ B.M.S - Management
West Bengal University of Technology (WBUT)
01.2015
12th - English
01.2012
10th - English
01.2010
Skills
- MS Office
- Data Entry
- Management
- Communication
- Phone Banking
- Telesales
- Team Management
- Escalation Management
Projects
Calculation And Forecasting Of Working Capital Management In DVC, 31 Days, I had to collect data relating to all working capital requirements of DVC and then calculate and forecast the working capital for the organization.
Languages
English
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Officer
Fenesta
02.2024 - Current
Sr. Executive
Frankfinn
01.2023 - 01.2024
Assistant Manager
Bandhan Bank
09.2021 - 01.2023
Executive
Bandhan Bank
01.2018 - 08.2021
Tutor
Self
06.2012 - 12.2018
MBA/PGDM - Finance
West Bengal University of Technology (WBUT)
B.B.A/ B.M.S - Management
West Bengal University of Technology (WBUT)
12th - English
10th - English
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