Mukul Kumar Gupta
Lucknow
Summary
Consultant with proven success across diverse industries, specializing in operations, strategy, and finance. Strong analytical and problem-solving skills enhance business performance for client organizations. Detail-oriented team player adept at managing multiple projects with precision. Technical Specialist with expertise in IT systems management, network administration, and software development, delivering effective solutions to complex challenges.
Overview
14
14
years of professional experience
1
1
Certification
Work History
TECHNICAL SPECIALIST
HCL TECHNOLOGIES IOMC
Noida
12.2023 - Current
- Delivered exceptional client service, enhancing relationships for future opportunities.
- Supported clients through comprehensive business analysis and documentation.
- Implemented streamlined practices to reduce costs while maximizing savings.
- Integrated technology with operations to identify tailored solutions for client challenges.
- Collaborated with business owners and employees to gather insights for operational enhancements.
- Educated staff on organizational goals to promote employee success.
- Advised on operational processes and business development initiatives, driving improvements.
- Conducted audits of legal documents to ensure compliance with policies.
ASSOCIATE CONSULTANT
HCL TECHNOLOGIES LUCK
Lucknow
10.2020 - 11.2023
- Conducted training sessions to optimize efficiency of current systems for team of 3 lead consultants.
- Reviewed internal systems and created targeted training plans to enhance performance.
- Utilized on-site observations and interviews to identify strengths of team members.
- Prepared presentations detailing system revisions, enhancements, and process improvements.
- Collaborated with teams to define and implement effective marketing and web strategies.
- Managed multiple deadlines across several businesses, adapting to dynamic client needs.
- Participated in client meetings, providing insights and updates on project progress.
- Supported senior consultants in strategic planning and presentation development.
TEAM LEAD
HCL TECHNOLOGIES LUCK
Lucknow
07.2017 - 10.2020
- Minimized resource and time losses by addressing production issues promptly and implementing effective solutions.
- Evaluated employee skills regularly, providing targeted training and mentoring for improvement.
- Developed daily and monthly production output plans to meet customer service and financial goals.
- Built strong customer relationships through attentive responses and a positive attitude.
- Coached team members in essential techniques for job task completion.
- Trained new employees on company procedures and safety protocols to ensure compliance.
- Maintained clean work areas free of hazards to enhance operational efficiency.
- Collaborated with various departments to optimize processes and foster interdepartmental cooperation.
TECHNICAL SPECIALIST
HCL TECHNOLOGIES IOMC
03.2013 - 06.2017
- Reviewed technical documents and collaborated on customized design to achieve process improvement and compliance.
- Organized system operating procedures to strengthen controls.
- Recommended technology upgrades to improve client security.
- Installed system updates to address vulnerabilities and reduce security issues.
- Investigated system issues and implemented resolutions to reduce downtime.
- Trained users on desktops, laptops and mobile devices.
SUPPORT DELIVERY ENGINEER
OMNITECH INFOSOLUTIONS LTD.
New Delhi
01.2011 - 03.2013
- Contributed insights for process and procedural enhancements to team lead.
- Participated in formal internal design reviews for proposed products and components.
- Collaborated with subject matter experts to develop training materials and tools.
- Assessed equipment design and performance feasibility to evaluate potential ROI.
- Executed preventative maintenance to ensure functionality of tools and equipment.
- Supported installation, maintenance, repair, and calibration of various equipment.
- Documented engineering activities in compliance with established procedures.
Education
Master of Science - Bioinformatics, Full Time Course
KANPUR UNIVERSITY - Campus
Kanpur India06.2008
Bachelor of Science - Life Science, Full Time Course
YDPGC, KANPUR UNIVERSITY
Lakhimpur Kheri06.2006
CLASS 10+2 - Chemistry & Biology
UP STATES BOARD
Lakhimpur Kheri01.2002
Skills
- Technology integration
- Client support and service
- Project management
- Team collaboration
- Multitasking
- Change management
- Decision-making
- Technical solutions and performance monitoring
- Enterprise architecture
- Time management
- Cybersecurity expertise
- IT governance
- Project planning
- Time management abilities
- Effective communication
- Issue resolution/troubleshooting
Professional Skills
- Entra ID IAM Technologies
- Microsoft Active Directory
- EntraID Governance
- EntraID Cloud Management
- EntraID Cloud Security Management
- EntraID Cloud Integration and API management
Technical Skills
- Design, implement, and manage cloud-based applications using Azure services.
- Develop Infrastructure as Code to automate the provisioning and management of cloud resources.
- Write and maintain scripts for automation and deployment.
- Monitor and optimize cloud resources for performance and cost efficiency.
- Collaborate with DevOps and security teams to ensure best practices in cloud architecture.
- Troubleshoot and resolve issues related to Azure services and infrastructure.
Certification
- Microsoft Identity and Access Administrator Associate
- Microsoft Azure Administrator Associate
- MCP in Microsoft Windows Server 2012
Personal Information
Father : Mahesh P Gupta
Mother : Shobha Rani
DOB : 06-Oct-1985
Status : Married
Language
Hindi
First Language
English
Proficient (C2)
C2
Timeline
TECHNICAL SPECIALIST
HCL TECHNOLOGIES IOMC
12.2023 - Current
ASSOCIATE CONSULTANT
HCL TECHNOLOGIES LUCK
10.2020 - 11.2023
TEAM LEAD
HCL TECHNOLOGIES LUCK
07.2017 - 10.2020
TECHNICAL SPECIALIST
HCL TECHNOLOGIES IOMC
03.2013 - 06.2017
SUPPORT DELIVERY ENGINEER
OMNITECH INFOSOLUTIONS LTD.
01.2011 - 03.2013
Master of Science - Bioinformatics, Full Time Course
KANPUR UNIVERSITY - Campus
Bachelor of Science - Life Science, Full Time Course
YDPGC, KANPUR UNIVERSITY
CLASS 10+2 - Chemistry & Biology
UP STATES BOARD
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