Mukund Balnarayan Iyer
Summary
Led digital transformation initiatives at Devyani International to boost operational efficiency. Committed to driving innovation and delivering technology-driven solutions that create significant business impact.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Digital Transformation Manager
Devyani International
12.2023 - Current
- Led low-code digital transformation using Zoho Creator, automating store checklists, approval workflows across multiple brands, improving process standardization and operational efficiency.
- Led business-side implementation of an AI/OCR-based reimbursement solution with intelligent document processing and workflow automation, improving processing efficiency and financial controls.
- Led business-side implementation of AI-powered video analytics for store operations, enabling pilferage detection, hygiene compliance and footfall analytics to improve operational efficiency.
- Led business-side implementation of an enterprise lease management solution, enabling IND AS 116/IFRS 16 compliance through business process transformation and stakeholder management.
- Led business-side implementation of an automated tender reconciliation solution using bots and system-based matching, improving reconciliation accuracy, financial controls, and operational efficiency.
- Spearheaded implementation of AI-enabled ORM and Customer NPS platforms, improving sentiment analysis, case management, and customer experience to strengthen brand reputation.
- Implemented ORM and Customer NPS platforms with AI-driven sentiment analysis, automated case management, and customer experience analytics, improving customer satisfaction and brand reputation.
- Facilitated implementation of cloud, AI-based SaaS ESG platform for sustainability reporting and regulatory compliance, standardizing ESG disclosures and enhancing data governance.
- Defined business requirements and partnered with the vendor to deliver GenAI-powered HR agents for Employee Self-Service and HRBP automation in greytHR.
- Conducted Proof of Concept (POC) for AI/OCR-based invoice automation, assessing touchless processing, intelligent data extraction, and ERP integration capabilities.
Functional Consultant
Bharti Airtel
10.2021 - 12.2023
- Facilitated automation, digitization, and process optimization initiatives for Oracle Procure-to-Pay (P2P) ERP and Vendor Portal platform, enhancing operational effectiveness.
- Conducted process analysis and stakeholder workshops to gather requirements and design procurement solutions, ensuring alignment with business needs.
- Implemented process standardization, compliance controls, and enhanced user experience to drive continuous improvement across procurement functions.
- Created user stories, acceptance criteria, and functional specifications using Agile and Scrum methodologies.
- Managed UAT, defect resolution, business sign-offs, and go-live activities to ensure successful project delivery.
Functional Consultant
Tata Consultancy Services
06.2016 - 10.2021
- Delivered product demos, solution presentations, and client workshops during pre-sales for TCS OmniStore, aligning solutions with client business requirements.
- Defined solution architecture and showcased product capabilities in RFP/RFI responses, supporting successful bid pursuits.
- Conducted stakeholder workshops to gather and document requirements into use cases, epics, user stories, and acceptance criteria for Agile product delivery.
- Collaborated with Product Owners to manage product backlog and prioritize features.
- Ensured alignment of UI/UX mockups, functional specifications, and test cases with business requirements and user experience goals.
Sr. System Analyst
Accenture
06.2011 - 03.2015
- Monitored and tuned Oracle RPAS replenishment application, driving continuous performance improvements.
- Delivered L1 & L2 production support for Oracle RPAS, resolving incidents, performing RCA and meeting SLA targets.
- Coordinated Oracle Support Service Requests (SRs) with Oracle teams, tracking and escalating to resolve critical production issues.
- Configured and maintained Oracle RPAS batch jobs to support evolving business requirements and ensure uninterrupted operations.
- Automated manual processes, enhancing user productivity and streamlining processing time.
Education
MBA - Operations
Great Lakes Institute of Management
Chennai01-2016
B.E - I&CE
Manipal Institute of Technology
Manipal, Karnataka01-2011
H.S.C -
Mount Carmel School, Anand Niketan
Anand Niketan01-2007
S.S.C. -
Mount Carmel School, Anand Niketan
Anand Niketan01-2005
Skills
- Digital Transformation
- Business Analysis
- Process transformation
- Process Automation
- Agile methodologies
- Jira
- Confluence
- Stakeholder Management
Certification
- Professional Scrum Product Owner I (PSPO I)
- Professional Scrum Master I (PSM I)
Accomplishments
- MBA (Operations), 2016, Great Lakes Institute of Management, Chennai, 3.05/4.00
- B.E (I&CE), 2011, Manipal Institute of Technology, Manipal, Karnataka, 7.03/10.00
- H.S.C, 2007, Mount Carmel School, Anand Niketan, CBSE, 80.8%
- S.S.C., 2005, Mount Carmel School, Anand Niketan, CBSE, 84.4%
Timeline
Digital Transformation Manager
Devyani International
12.2023 - Current
Functional Consultant
Bharti Airtel
10.2021 - 12.2023
Functional Consultant
Tata Consultancy Services
06.2016 - 10.2021
Sr. System Analyst
Accenture
06.2011 - 03.2015
MBA - Operations
Great Lakes Institute of Management
B.E - I&CE
Manipal Institute of Technology
H.S.C -
Mount Carmel School, Anand Niketan
S.S.C. -
Mount Carmel School, Anand Niketan