MUKUND KUMAR
VAISHALI, BIHAR
Summary
An enthusiastic supervisor with drive, determination and a proven ability to ensure that an F&B outlet operates efficiently and profitably. Having a track record of maximizing guest satisfaction and profitability whilst maintaining high standards of food and service and also present a positive and fashionable image of the business. Extensive knowledge of the food & beverage, its working practices, staff management and service standards. Now looking for a new and challenging Managerial position, one which will make best use of my existing skills and experience. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
4
4
years of professional experience
Work History
Excutive
Khi Khi
2024.04 - Current
- Interacted with team members, encouraging each to be outgoing and offer excellent service to customers.
- Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
- Met with event director to discuss event details, timelines and specific equipment that would be required.
- Kept guest areas clean, removing trash and dirty dishes.
- Developed strong relationships with port authorities worldwide, facilitating smooth docking procedures and timely departure schedules.
- Ensured vessel maintenance was up-to-date and thorough, minimizing downtime due to unforeseen repairs or malfunctions.
- Cultivated partnerships with industry stakeholders such as shipping companies and terminal operators to improve overall business relations for long-term success.
- Oversaw cargo handling operations to guarantee loading accuracy while minimizing potential damages to goods in transit.
- Streamlined operational efficiency by regularly evaluating and optimizing crew performance, communication, and collaboration.
- Promoted teamwork amongst crew members by fostering open communication channels and encouraging collaborative problem-solving strategies.
Food and Beverage Team Leader
ALILA DIWA GOA - A HYATT BRAND
2023.12 - 2024.03
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Resolved customer complaints involving food or beverage quality and service.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire Banquets.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Set and oversaw weekly and special event menu plans.
Guest Service Associate
HYATT CENTRIC
2022.05 - 2023.11
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Used [Software] to check daily record sheets, guest accounts and available vouchers.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Resolved customer complaints involving food or beverage quality and service.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Oversaw proper disposal of unused and tainted beverage stock, adhering to related health and safety guidelines.
- Implemented new drink policies, reducing over-pouring by 20%.
- Answered questions about store policies and addressed customer concerns.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Food and Beverage Attendant
IHCL-WOW Selection Indore
2021.03 - 2022.04
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
Intern
Double Tree By Hilton
2020.10 - 2021.03
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Resolved customer complaints involving food or beverage quality and service.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire Banquets.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Set and oversaw weekly and special event menu plans.
Education
Bachelor of Science - Hotel Management & Catering Technology
Ananta Institute of Hotel Management
Jaipur06.2021
Skills
- Quality assurance and control
- Quality Control
- Exceptional interpersonal communication
- Effective leader
- Staff training/development
- Employee scheduling
- Catering Events
- Serving Arrangements Collaborations
- Proper Food Handling
- Menu Pricing and Writing
- Production Standards
- PR Events
- Manage Promotions
- Conducting Briefings
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus
- Managed 400 People wedding block for a week
- Organized & supervised all the events, monitored daily activities, set ups of consecutive functions & made a successful completion of the special task force.
Languages
English
Bilingual or Proficient (C2)
Timeline
Excutive
Khi Khi
2024.04 - Current
Food and Beverage Team Leader
ALILA DIWA GOA - A HYATT BRAND
2023.12 - 2024.03
Guest Service Associate
HYATT CENTRIC
2022.05 - 2023.11
Food and Beverage Attendant
IHCL-WOW Selection Indore
2021.03 - 2022.04
Intern
Double Tree By Hilton
2020.10 - 2021.03
Bachelor of Science - Hotel Management & Catering Technology
Ananta Institute of Hotel Management