Accomplished Manager with over a decade at State Street Bank, showcasing expertise in fund accounting and custody operations. Excelled in leveraging MS Office and Bloomberg Terminal to enhance financial reporting and client relationships. Proven leader in process automation and client service, achieving significant operational efficiencies.
Key Achievements
Responsibilities include managing client relationships at offshore to onshore level regarding process queries, reports and understanding their requirements, streamlining workflow & suggesting the most viable solutions.
An integral part of Robotics project, wherein migrated the legacy work to Robotics., Lead the RPA project from business team and successfully automated the Sweep (Investment into State street product), FICC Repo, Trade settlement and booking and Cash availability reporting on to RPA robotics platform., KPI Management (Key Performance Index), Business Transition Activities (Reporting, daily tollgate Calls, documentation, SOP Management), Volume Calculation/ Utilization reporting (Activity cycle time management), Time & Motion Study (Database management), Error Log and review call (Business excellence team), Training Tracker review., Fund addition deletion tracking., Annual/monthly Appraisal., Making sure that, all SOP’s, and checklist ‘s are updated., Also playing role of Audit spoc for my process, wherein coordinate with all internal teams and with External as well as internal auditor.
An integral part of a migration team for the project for cash availability., Coordinating activities for Cash migration of projects from onshore to offshore worth 30 FTEs., Documenting minutes for the daily transition call, maintaining- SOPs, Enquiry tracker, checklist, and embedding CTQs for processing and review., Conducting assessments to identify pain areas and schedule training to bridge knowledge gaps., Reviewing the progress of migration with head of department, keeping track of all constraints, risk, dependency, and flag issues and providing an action plan to mitigate the same., Provide timely, high quality response to all client queries.