Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Certification
Timeline
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Mukund Pandey

Summary

Bilingual techno-functional expert with 6 years of robust experience in the Finacle Banking Solution, including 5 years of on-site engagement collaborating closely with clients. Dynamic professional with sound knowledge of Finacle Customization and scripting, adept at providing comprehensive support and solutions tailored to client needs. Proficient in leveraging Finacle's capabilities such as Finacle Integrator, Connect 24 and Finacle Data Transformer tool contributing to seamless integration and customization of Finacle Solution. Possesses a strong foundation in PL/SQL and Finacle Scripting to optimize operations and enhance efficiency. Proven track record of delivering superior client service and fostering productive relationships across diverse environments.

Overview

6
6
years of professional experience

Work History

Technology Analyst

Infosys Limited , Recaudos Bancolombia
Medellin, Antioquia
10.2022 - Current
  • Focused on providing specialized expertise in Finacle 11.2, with a particular emphasis on the bill payment utility service. Responsibilities included gathering requirements, developing APIs, customizing Finacle 11x menus, creating batch jobs, and conducting unit-level testing.
  • Played a key role in requirement analysis by discussing new requirements, providing impact assessments, and estimating project timelines.
  • Involved in Migration activities to configure the Biller Services from Legacy to Finacle and then enabling the payments in Finacle for these Biller Services.
  • Collaborated closely with stakeholders to define upload requirements, conduct feasibility assessments, and propose technical solutions.
  • Led the enhancement and customization of the Finacle 11.x Bill Payment module's upload feature to support bulk bill processing and reconciliation.
  • Served as the primary contact for functional and technical inquiries, efficiently resolving issues to ensure adherence to project timelines and quality standards.
  • Utilized CI/CD tools like Azure DevOps for streamlined deployment and version control.

Senior Systems Engineer

Infosys Limited , Recaudos Bancolombia
Medellin, Antioquia
02.2020 - 10.2022
  • Led L2 level support and managed escalations from client's L1 support team, ensuring prompt issue resolution and strict adherence to SLA timelines for efficient incident management.
  • Delivered effective solutions and timely clarifications for incidents involving both Inbound and Outbound API requests.
  • Conducted in-depth analysis of messages through the use of instrumentationLog and CiDebugLog files covering various protocols.
  • Employed FDT (Finacle Data Transformer) within the Finacle Integration Platform to convert XML formats into readable formats compatible with third-party external systems.
  • Conducted simulations of production scenarios, debugged issues, and performed log analysis for Connect 24 messages arriving in Finacle from Delivery Control Channels.
  • Created and implemented a custom batch menu specifically for calculating payment charges, seamlessly integrating it into the EOD-BOD process through effective parameterization.

Systems Engineer

Infosys Limited , ICICI Bank
Mumbai, Maharashtra
06.2018 - 02.2020
  • Collaborated with on-site stakeholders to gather and analyze requirements for designing MIS reports in Finacle version 10.2.25.
  • Enhanced front-end fields of MIS reports by customizing GUI screens according to provided wireframes.
  • Generated fetch queries in PL/SQL to retrieve database information, concurrently documenting the appropriate explain plans.
  • Demonstrated expertise in executing end-to-end testing for project deliverables throughout sprints.

Education

Bachelor of Engineering - Electronics And Telecommunication

University of Mumbai
Mumbai
06-2018

Skills

  • Finacle Customisation
  • Finacle Scripting
  • Finacle Version 10 and 11
  • Oracle PL/SQL
  • Finacle Data Transformer
  • Finacle Integrator
  • Connect 24
  • UNIX
  • Eclipse
  • Azure DevOps

Languages

Hindi
First Language
English
Proficient (C2)
C2
Spanish
Advanced (C1)
C1

Affiliations

  • Represented Colombian National Cricket Team in South American Championship 2023.
  • Professional Volleyball Player.

Certification

  • Infosys Certified Finacle Core Technical School Ver 11x
  • Version Control by Meta
  • MongoDB SI Associate Certification

Timeline

Technology Analyst

Infosys Limited , Recaudos Bancolombia
10.2022 - Current

Senior Systems Engineer

Infosys Limited , Recaudos Bancolombia
02.2020 - 10.2022

Systems Engineer

Infosys Limited , ICICI Bank
06.2018 - 02.2020

Bachelor of Engineering - Electronics And Telecommunication

University of Mumbai

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Mukund Pandey