Summary
Overview
Work History
Education
Skills
Domain Expertise
Personal Information
Training
Affiliations
Swimming, Tennis Travelling
Timeline
Hi, I’m

MUKUND PRASAD

Sales Professional
Bangalore,India
MUKUND PRASAD

Summary

  • Senior Sales Professional with more than 20 years of experience in time-sensitive, fast paced environment, currently involved helping CIOs and CXOs succeed in Digital transformation, Cost Optimization, IT Strategy, Innovation, Process Change.
  • Enthusiastic, resilient confident and committed in maintaining and growing everlasting relationship with existing clients to help in their mission-critical priorities.
  • Demonstrated abilities in simplifying complex client issues into modular structure to have subject matter experts address them to client satisfaction, leading to higher share of wallet from existing clients.
  • Proven skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals.
  • Possess excellent interpersonal, communication and organizational skills with proven abilities in training & development, customer relationship management and strategic planning.
  • Traveled extensively to countries on work such as USA, UK, Australia, Philippines, Thailand etc
  • Talented Senior Sales Executive that brings high-level business and sales acumen.
  • Drives competitive growth through proactive relationship building and pursuit of business opportunities . Savvy to industry trends, practices and customer demands.
  • Professional Business Development Executive with vital abilities in sales. Delivers above-quota results through tenaciously built partnerships and impressive revenue-generating skills. Specializes in driving mission critical priorities industry success.
  • Dynamic account management professional with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
  • Hardworking and passionate job seeker with strong organizational skills eager to secure challenging position. Ready to help team achieve company goals.
  • Hardworking and passionate job seeker with strong organizational skills eager to secure a challenging position as a senior sales executive position. Ready to help team achieve company goals.

Overview

22
years of professional experience

Work History

Everest Group Research

Business Development Executive
01.2023 - 10.2023

Job overview

  • Responsible for sales prospecting as a hunter and retaining and growing existing GCCs (Global Captive Canters) business in the financial industry
  • Connected with C-level clients and new stakeholders’/business unit leaders to understand their priorities and challenges and helped them partner with our industry expert analysts to provide a customized suite of research products to Enterprise customers
  • Interacted with premier Financial Captive institutions like Morgan Stanley, GP Morgan Chase, Well Fargo and Standard Chartered Bank.
  • Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Increased client base by identifying and pursuing new business opportunities through market research and networking.
  • Established and maintained highly effective relationships with clients and industry partners to drive growth.
  • Communicated directly with customers and partners to build strong business networks and relationships.
  • Negotiated contracts with key stakeholders, resulting in favorable terms for the company and long-term partnerships.

Gartner Inc.

Business Development Executive
10.2021 - 10.2022

Job overview

  • Responsible for driving end-to-end Business Development activities for Large Enterprises / Conglomerates in Banking and BFSI segment for Gartner India
  • Engaged with C-suite stakeholders of Large Enterprises to support digital priorities that are critical to their corporate objectives, by leveraging Gartner resources & services
  • Successfully generated & managed pipeline to ensure consistent engagements with Large Enterprises - and support them in transforming their digital journey - across Cloud, AI/ML, Industry 4.0, Roadmaps, Digital Strategy, Automation, M&A, etc.

Gartner Inc.

Senior Account Manager
07.2014 - 10.2021

Job overview

  • Consulted with C-level executives in large organizations to develop and implement an effective Digital strategy that focuses on solutions to their business challenges and maximizes the value delivered by Gartner's products & services to the BFSI and Energy and utilities Industry
  • Worked with CIOs and CXOs in the Philippines to build new business opportunities and retain existing clients
  • Responsible for New account acquisition and new business development focusing on the assigned sector in Philippines.

Gartner Inc.

Executive Client Manager
09.2008 - 06.2014

Job overview

  • Supported retention business to 90% up from 85% in a span of One year
  • Managing CIO Members in India, Singapore, and Korea on behalf of Vice President Executive Programs, generating revenue of over US$4 million
  • Supporting sales team to generate revenue of US$4 million
  • Effectuating overseeing overall overseas Gartner client service relationship (e.g
  • Coordinates and leads a service team with client service rep and client partners).

Gartner Inc.

Program Analyst
01.2005 - 01.2005

Job overview

  • Offering proactive leadership and innovative strategic plans and processes critical to remaining competitive and ensured long-term mutually beneficial customer relationships
  • Worked with Program Directors and Relationship Managers in the Asia Pacific region providing support through research and information for CIO’s
  • Participated and documented most Program Director client calls (including account/service plans, ops reviews, etc.

Gartner Inc.

Client Enquiry specialist
01.2004 - 01.2005

Job overview

  • Responsible for handling service delivery and enquires from clients from the Asia-pacific region
  • Coordinated with analysts to serve the clients needs through research and enquiry calls
  • Had highest metric for customer satisfaction
  • Handled strategic accounts as a special enquiry specialist.

BMC Software (Formely Proactivenet Software Pvt Ltd. India)

Inside Sales Executive
06.2003 - 12.2003

Job overview

  • Built the business of Ebay, Citicorp, MBNA, Bank of America, Wal-Mart as a part of a four-person sales team
  • Grew the application performance solution sales across the US territory
  • Built the service contracts and additional licenses business to over US$ 200,000 which form a part of internal expansion projects with existing customers.

Tata Consultancy Services (Phoenix Global Solutions, Bangalore, India)

Senior Customer Service Associate
01.2002 - 06.2003

Job overview

  • Business Development Executive in a B2B process developing business for a reputed insurance company based in the United States
  • Grew the business by over 40% in a span of one year.

Education

TASMAC College, University of Wales

MBA from Information Management
07.2011

Skills

  • Sales and Marketing
  • Team Leadership
  • Effective Communication
  • Product Expertise
  • Problem Solving
  • Business Acumen
  • Sales Demoing
  • Negotiating
  • Prospecting
  • Collaboration
  • Relationship-Building
  • Customer Service
  • Decision-Making

Domain Expertise

  • Sales & Sales Account Management
  • C-Level Prospect Identification, prospect qualification and partnering with Country Sales Management to value sell current services to enhance market share.
  • Grew business in the Philippines from 700 million to 1.2 million with 100 percent retention.
  • Interacted with CIOs and CXOs to support them on their Digital Transformation Journey.
  • Organised local CIO Roundtables from concept to execution.
  • Supported brand building exercise through industry speaking engagements.
  • Evolving market segmentation & penetration strategies to achieve targets.
  • Utilizing market information to develop targeted sales engagements.
  • Post Sales Client Servicing – Retention Business
  • Mapping client’s requirements and ensuring rendering of effective solutions in line with the guidelines specified by the clients.
  • Identifying improvement areas & implementing measures to maximize customer satisfaction levels.
  • Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels.
  • Executive Research & Advisory
  • Providing executive advice and strategic directions to CIO’s and Senior Executives in Singapore, Philippines, India, Malaysia, Hong Kong, and Korea
  • Analyzing latest marketing trends pertaining to other industrial trends; providing recommendations for fine tuning sales & marketing strategies.
  • Conducting competitor analysis by keeping abreast of market trends & achieving market share metrics.

Personal Information

Date of Birth: 10/30/75

Training

  • Diploma in Applications and Programming, 1995
  • Diploma in Computer Science, ISCT Bangalore, 1997
  • Sybase Fast track to Powerbuilder 5.0 in Sep’97 from System logic Inc., J.P. Nagar, Bangalore. 2007
  • Leadership Communication, Harvard Extention School, Boston 2017

Affiliations

  • Harvard

Swimming, Tennis Travelling

I have keen interest in travelling having traveled extensively and also spending my spare time in swimming and playing tennis

Timeline

Business Development Executive

Everest Group Research
01.2023 - 10.2023

Business Development Executive

Gartner Inc.
10.2021 - 10.2022

Senior Account Manager

Gartner Inc.
07.2014 - 10.2021

Executive Client Manager

Gartner Inc.
09.2008 - 06.2014

Program Analyst

Gartner Inc.
01.2005 - 01.2005

Client Enquiry specialist

Gartner Inc.
01.2004 - 01.2005

Inside Sales Executive

BMC Software (Formely Proactivenet Software Pvt Ltd. India)
06.2003 - 12.2003

Senior Customer Service Associate

Tata Consultancy Services (Phoenix Global Solutions, Bangalore, India)
01.2002 - 06.2003

TASMAC College, University of Wales

MBA from Information Management
MUKUND PRASADSales Professional