Senior Sales Professional with more than 20 years of experience in time-sensitive, fast paced environment, currently involved helping CIOs and CXOs succeed in Digital transformation, Cost Optimization, IT Strategy, Innovation, Process Change.
Enthusiastic, resilient confident and committed in maintaining and growing everlasting relationship with existing clients to help in their mission-critical priorities.
Demonstrated abilities in simplifying complex client issues into modular structure to have subject matter experts address them to client satisfaction, leading to higher share of wallet from existing clients.
Proven skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals.
Possess excellent interpersonal, communication and organizational skills with proven abilities in training & development, customer relationship management and strategic planning.
Traveled extensively to countries on work such as USA, UK, Australia, Philippines, Thailand etc
Talented Senior Sales Executive that brings high-level business and sales acumen.
Drives competitive growth through proactive relationship building and pursuit of business opportunities . Savvy to industry trends, practices and customer demands.
Professional Business Development Executive with vital abilities in sales. Delivers above-quota results through tenaciously built partnerships and impressive revenue-generating skills. Specializes in driving mission critical priorities industry success.
Dynamic account management professional with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Hardworking and passionate job seeker with strong organizational skills eager to secure challenging position. Ready to help team achieve company goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure a challenging position as a senior sales executive position. Ready to help team achieve company goals.
Overview
22
years of professional experience
Work History
Everest Group Research
Business Development Executive
01.2023 - 10.2023
Job overview
Responsible for sales prospecting as a hunter and retaining and growing existing GCCs (Global Captive Canters) business in the financial industry
Connected with C-level clients and new stakeholders’/business unit leaders to understand their priorities and challenges and helped them partner with our industry expert analysts to provide a customized suite of research products to Enterprise customers
Interacted with premier Financial Captive institutions like Morgan Stanley, GP Morgan Chase, Well Fargo and Standard Chartered Bank.
Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
Increased client base by identifying and pursuing new business opportunities through market research and networking.
Established and maintained highly effective relationships with clients and industry partners to drive growth.
Communicated directly with customers and partners to build strong business networks and relationships.
Negotiated contracts with key stakeholders, resulting in favorable terms for the company and long-term partnerships.
Gartner Inc.
Business Development Executive
10.2021 - 10.2022
Job overview
Responsible for driving end-to-end Business Development activities for Large Enterprises / Conglomerates in Banking and BFSI segment for Gartner India
Engaged with C-suite stakeholders of Large Enterprises to support digital priorities that are critical to their corporate objectives, by leveraging Gartner resources & services
Successfully generated & managed pipeline to ensure consistent engagements with Large Enterprises - and support them in transforming their digital journey - across Cloud, AI/ML, Industry 4.0, Roadmaps, Digital Strategy, Automation, M&A, etc.
Gartner Inc.
Senior Account Manager
07.2014 - 10.2021
Job overview
Consulted with C-level executives in large organizations to develop and implement an effective Digital strategy that focuses on solutions to their business challenges and maximizes the value delivered by Gartner's products & services to the BFSI and Energy and utilities Industry
Worked with CIOs and CXOs in the Philippines to build new business opportunities and retain existing clients
Responsible for New account acquisition and new business development focusing on the assigned sector in Philippines.
Gartner Inc.
Executive Client Manager
09.2008 - 06.2014
Job overview
Supported retention business to 90% up from 85% in a span of One year
Managing CIO Members in India, Singapore, and Korea on behalf of Vice President Executive Programs, generating revenue of over US$4 million
Supporting sales team to generate revenue of US$4 million
Effectuating overseeing overall overseas Gartner client service relationship (e.g
Coordinates and leads a service team with client service rep and client partners).
Gartner Inc.
Program Analyst
01.2005 - 01.2005
Job overview
Offering proactive leadership and innovative strategic plans and processes critical to remaining competitive and ensured long-term mutually beneficial customer relationships
Worked with Program Directors and Relationship Managers in the Asia Pacific region providing support through research and information for CIO’s
Participated and documented most Program Director client calls (including account/service plans, ops reviews, etc.
Gartner Inc.
Client Enquiry specialist
01.2004 - 01.2005
Job overview
Responsible for handling service delivery and enquires from clients from the Asia-pacific region
Coordinated with analysts to serve the clients needs through research and enquiry calls
Had highest metric for customer satisfaction
Handled strategic accounts as a special enquiry specialist.
Built the business of Ebay, Citicorp, MBNA, Bank of America, Wal-Mart as a part of a four-person sales team
Grew the application performance solution sales across the US territory
Built the service contracts and additional licenses business to over US$ 200,000 which form a part of internal expansion projects with existing customers.
Tata Consultancy Services (Phoenix Global Solutions, Bangalore, India)
Senior Customer Service Associate
01.2002 - 06.2003
Job overview
Business Development Executive in a B2B process developing business for a reputed insurance company based in the United States
Grew the business by over 40% in a span of one year.
Education
TASMAC College, University of Wales
MBA from Information Management
07.2011
Skills
Sales and Marketing
Team Leadership
Effective Communication
Product Expertise
Problem Solving
Business Acumen
Sales Demoing
Negotiating
Prospecting
Collaboration
Relationship-Building
Customer Service
Decision-Making
Domain Expertise
Sales & Sales Account Management
C-Level Prospect Identification, prospect qualification and partnering with Country Sales Management to value sell current services to enhance market share.
Grew business in the Philippines from 700 million to 1.2 million with 100 percent retention.
Interacted with CIOs and CXOs to support them on their Digital Transformation Journey.
Organised local CIO Roundtables from concept to execution.
Supported brand building exercise through industry speaking engagements.
Evolving market segmentation & penetration strategies to achieve targets.
Utilizing market information to develop targeted sales engagements.
Post Sales Client Servicing – Retention Business
Mapping client’s requirements and ensuring rendering of effective solutions in line with the guidelines specified by the clients.
Identifying improvement areas & implementing measures to maximize customer satisfaction levels.
Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels.
Executive Research & Advisory
Providing executive advice and strategic directions to CIO’s and Senior Executives in Singapore, Philippines, India, Malaysia, Hong Kong, and Korea
Analyzing latest marketing trends pertaining to other industrial trends; providing recommendations for fine tuning sales & marketing strategies.
Conducting competitor analysis by keeping abreast of market trends & achieving market share metrics.
Personal Information
Date of Birth: 10/30/75
Training
Diploma in Applications and Programming, 1995
Diploma in Computer Science, ISCT Bangalore, 1997
Sybase Fast track to Powerbuilder 5.0 in Sep’97 from System logic Inc., J.P. Nagar, Bangalore. 2007
Leadership Communication, Harvard Extention School, Boston 2017
Affiliations
Harvard
Swimming, Tennis Travelling
I have keen interest in travelling having traveled extensively and also spending my spare time in swimming and playing tennis