Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Mukund Prasad

Sales and Call Center Professional
BANGALORE

Summary

Dynamic Client Director at Everest Group with a proven track record in relationship management and problem-solving. Enhanced customer satisfaction through tailored solutions and strategic contract negotiations, resulting in increased repeat business. Skilled in financial acumen and sales management, I excel at fostering long-term partnerships and driving growth.

Overview

2
2
years of professional experience

Work History

Client Director

Everest Group
01.2023 - 09.2023
  • Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
  • Collaborated with internal teams to resolve client issues quickly and efficiently.
  • Assessed client needs and developed plans to adequately address current and future objectives.
  • Streamlined processes for managing client interactions, leading to improved response times and higher levels of satisfaction.
  • Negotiated contracts with clients to secure long-term partnerships while safeguarding company interests.
  • Addressed and resolved customer complaints and issues to improve satisfaction.
  • Improved customer satisfaction rates by providing tailored solutions to meet individual client needs.
  • Conducted quarterly business reviews with clients to assess performance, identify opportunities, and set goals for future growth.
  • Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
  • Implemented strategies for client retention, resulting in increased repeat business and referrals.
  • Served as primary point-of-contact for questions or concerns from clients during ongoing projects.
  • Fostered customer trust by addressing concerns and needs using targeted problem-solving.
  • Identified opportunities to cross or up-sell [Product or Service] and communicated customer needs to appropriate team.
  • Delivered presentations showcasing company offerings, effectively communicating value propositions to prospective clients.
  • Managed a portfolio of key accounts, ensuring timely and accurate delivery of services and products.
  • Retained updated knowledge of market competition and related offerings to generate favor for [Product or Service].
  • Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
  • Provided exceptional customer service by addressing concerns promptly and professionally.

Business Development Executive

Gartner Research & Advisory Services
10.2021 - 10.2022
  • Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
  • Established a robust sales pipeline by consistently identifying, qualifying, and nurturing leads through various outreach methods.
  • Increased client base by identifying and pursuing new business opportunities through market research and networking.

Education

No Degree - Leadership Communcation

Harvard
Boston
04.2001 -

Post Graduate Diploma in Business Managerment - Management Information Systems

Tasmac
Bengaluru
04.2001 -

Skills

Relationship management

Financial acumen

People management

Problem-solving

Time management

Strategies and goals

Sales management

Issues resolution

Client relations

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved [Issue] which led to [Results].

Timeline

Client Director

Everest Group
01.2023 - 09.2023

Business Development Executive

Gartner Research & Advisory Services
10.2021 - 10.2022

No Degree - Leadership Communcation

Harvard
04.2001 -

Post Graduate Diploma in Business Managerment - Management Information Systems

Tasmac
04.2001 -

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Mukund PrasadSales and Call Center Professional