Mukund Prasad
Sales and Call Center Professional
BANGALORE
Summary
Dynamic Client Director at Everest Group with a proven track record in relationship management and problem-solving. Enhanced customer satisfaction through tailored solutions and strategic contract negotiations, resulting in increased repeat business. Skilled in financial acumen and sales management, I excel at fostering long-term partnerships and driving growth.
Overview
2
2
years of professional experience
Work History
Client Director
Everest Group
01.2023 - 09.2023
- Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
- Collaborated with internal teams to resolve client issues quickly and efficiently.
- Assessed client needs and developed plans to adequately address current and future objectives.
- Streamlined processes for managing client interactions, leading to improved response times and higher levels of satisfaction.
- Negotiated contracts with clients to secure long-term partnerships while safeguarding company interests.
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Improved customer satisfaction rates by providing tailored solutions to meet individual client needs.
- Conducted quarterly business reviews with clients to assess performance, identify opportunities, and set goals for future growth.
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Implemented strategies for client retention, resulting in increased repeat business and referrals.
- Served as primary point-of-contact for questions or concerns from clients during ongoing projects.
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
- Identified opportunities to cross or up-sell [Product or Service] and communicated customer needs to appropriate team.
- Delivered presentations showcasing company offerings, effectively communicating value propositions to prospective clients.
- Managed a portfolio of key accounts, ensuring timely and accurate delivery of services and products.
- Retained updated knowledge of market competition and related offerings to generate favor for [Product or Service].
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- Provided exceptional customer service by addressing concerns promptly and professionally.
Business Development Executive
Gartner Research & Advisory Services
10.2021 - 10.2022
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Established a robust sales pipeline by consistently identifying, qualifying, and nurturing leads through various outreach methods.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
Education
No Degree - Leadership Communcation
Harvard
Boston 04.2001 -
Post Graduate Diploma in Business Managerment - Management Information Systems
Tasmac
Bengaluru 04.2001 -
Skills
Relationship management
Financial acumen
People management
Problem-solving
Time management
Strategies and goals
Sales management
Issues resolution
Client relations
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
Timeline
Client Director
Everest Group
01.2023 - 09.2023
Business Development Executive
Gartner Research & Advisory Services
10.2021 - 10.2022
No Degree - Leadership Communcation
Harvard
04.2001 -
Post Graduate Diploma in Business Managerment - Management Information Systems
Tasmac
04.2001 -
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