MUKUND PUROHIT
1-2009 Lee Centre Drive Scarborough
Summary
Proven leader in operational excellence and strategic growth, notably at Neopolitan Pizza Limited (India), where spearheaded the expansion from 0 to 47 restaurants, boosting gross profits every year. Skilled in change management and developing employee potential, Excel in transforming challenges into results, evidenced by mentoring direct reports to board of directors and achieving a record sales. Performance-driven Vice President with more than 25 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
14
14
years of professional experience
Work History
Vice President of Operations
Neopolitan Pizza Limited
2014.11 - Current
- Strengthened company's business by leading implementation of Pizza Cucinova/Cucinova Indo Italian Fast Casual Artisan Pizza concept
- Trained, coached and mentored staff to ensure smooth adoption of new systems and procedures
- Exceeded company objectives with SSS growth of +40%.
- Partnered successfully with culinary, marketing and training to gain brand exposure and increased market share via social media & LSM activities.
- Responsible for day to day operations Pan India operations.
- Oversaw supply chain operations, ensuring timely delivery of products while minimizing inventory costs.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Integrated marketing plans to reach wider audience and push business prospects closer to conversion.
- Employed optimal safety practices to reduce worksite complaints and hazards.
- Evaluated product development strategies and prepared alternative approaches to goal achievement.
- Established performance goals for department and outlined processes for achievement.
- Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
- Implemented comprehensive risk management plans to mitigate potential challenges or disruptions in operations.
- Improved overall company reputation through effective public relations campaigns and corporate social responsibility initiatives.
- Spearheaded change management initiatives, fostering a culture of adaptability and innovation within the organization.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
Operations Specialist
Neopolitan Pizza Limited
2011.01 - 2014.01
- Responsible for the Strategic Management of 11 Corporate and 12 Franchise Restaurants for the Western Part of India.
- Lead the redevelopment of the Gujarat (India) market with 10 new restaurant openings, achieving a record of opening sales.
- Partnered with our Quality Assurance team to establish Franchise compliance in accordance with business operating standards.
- Motivated and trained employees to maximize team productivity.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Enhanced team productivity with effective communication strategies and regular performance reviews.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Improved operational efficiency by streamlining processes and implementing new systems.
- Developed and maintained strong relationships with vendors, ensuring quality service at competitive prices.
Education
Diploma in Human Resource - Human Resources Management
Bhavans College
Vadodara, India04.1998
Bachelor of Commerce (Accounts & Audit) - Accounting And Finance
The Maharaja Sayajirao University of Vadodara
Vadodara (Gujarat)04.1992
Skills
- Performance Management
- Customer Relations
- Strategic planning and execution
- Safety Management
- Operations Management
- Leadership training
- Budget Control
- Process Improvements
- Organizational Development
- Cost analysis and savings
- Business Administration
- Teamwork and Collaboration
- Decision-Making
- Time management abilities
Accomplishments
- SME of the year 2018” in Food and QSR Industry award recipient at ET Enterprise Icon 2018
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved BEST STARTUP ENTREPRENURE 2015 by introducing Unlimited Italian Meal concept in Gujarat by providing maximum Franchise.
- Board of Directors for the Adoption Exchange
Awards & Recognitions
- Received highest honor "Pravasi Bhartiya Samman Award (PBSA)" for an excellent work in the field of business for promoting Canada-India bilateral ties and philanthropic accomplishment.
- Received the “Queen Elizabeth II Diamond Jubilee Medal 2012” from Government of Canada in recognition of his achievements and work in the community.
- Awarded with “Canada-India Friendship Medal 2012” from House of Commons and Canada- India Parliamentary Friendship Group.
- Indo Canadian Business Chamber recognize my contribution by awarding as a “Son of Gujarat.” Award winner of “Gauravanto Gujarati Award - 2010” as a prominent social activist organized by prominent NGO.
Additional Information
- More then 25 years of experience in the form of his own written and published Book namely "PAGATHIYU", which will be useful to the startup businessmen which explains complex topics of Business management and sales in to simple and easy language step wise.
REFERENCES
Available upon request.
Timeline
Vice President of Operations
Neopolitan Pizza Limited
2014.11 - Current
Operations Specialist
Neopolitan Pizza Limited
2011.01 - 2014.01
Diploma in Human Resource - Human Resources Management
Bhavans College
Bachelor of Commerce (Accounts & Audit) - Accounting And Finance
The Maharaja Sayajirao University of Vadodara
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