Team Manager
SmarTek21
01.2022 - Current
Hi, I’m
Mukund Rajput
Pune,Maharashtra
Summary
A results-oriented Team Manager with 12 years of experience. A solid history of excelling in leadership and operations management, showcasing adept problem-solving skills, effective team management, and an unwavering commitment to delivering top-notch service. Skilled in streamlining processes, leading cross-functional teams, and fostering customer satisfaction to drive ongoing contributions to organisational success.
Work History
SmarTek21
Team Manager
01.2022 - Current
Job overview
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
SmarTek21
Team Lead
08.2016 - 12.2021
Job overview
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Conducted regular reviews of operations and identified areas for improvement.
- Created and managed project plans, timelines and budgets.
- Collected, arranged, and input information into database system.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed effective improvement plans in alignment with goals and specifications.
- Devised and implemented processes and procedures to streamline operations.
Adp- Automated Data Processing
Senior Process Associate
08.2015 - 08.2016
Job overview
- Ensuring that the employee is getting his paycheck with 100% accuracy considering the legal norms and regulations set by the Federal Law.
- Resolving client as well as employees queries as and when required.
- Effective navigation and utilisation of various tools like Enterprise, Siebel CRM, Auto-pay and other applications.
- Using ADPR tool for creating various reports as and when required by the client/employee or for the internal validations.
- Ensuring 100% validations on quarter end and year end.
- Communicating with client on weekly basis to discuss the production plan for upcoming payroll and giving training to internal team.
- Making sure the employees queries are resolved within the expected time (SLA).
- Liaising with external benefits vendor and coordinating with them to deliver payroll on a timely manner.
WNS Global Services
Senior Associate
01.2012 - 04.2015
Job overview
- Responding to client technical support enquiries via telephone and email regarding the network setup.
- Coordinate assist and schedule & chair conference call with all relevant parties and suppliers involved in the Delivery of Airport hub services.
- Make efficient use of SITA process map, support documents and training tools to manage Airport hub network connection orders.
- Validate the quality of the input data for the customer request including quality, presence of design and availability of capacity.
- Minimize the risk of implementation problem by carrying out regular reviews of the progress of the customer requests and agreed timeframes.
- Check and validate the product delivery components of the project plan and related orders.
- Engage on equipment and component ordering requirements with both the local and the central ordering facilities.
- Collect essential data for reports, and ensure reports are made available.
- Responsible for the coordination of the final delivery/migration while ensuring that defined acceptance tests are carried out successfully.
- Achieve minimum 95% 'Right First Time' success rate for customer activations and migrations.
- Maintain effective operational contact with all 3rd parties and suppliers involved in delivering services and manage mobilization of resources to resolve problems.
- Communicate and distribute data that might be part of operational support, customer billing, and technical configuration data.
Education
Willingdon CollegeSangli
Bachelor Of Computer Science
2011
Skills
- Operational Excellence
- Performance Appraisal
- Budget Management
- Employee Development
- Customer Service
- Project Planning
- Process Improvement
- Employee Training
- Problem-Solving
- Operations Management
- Strategic Planning
- Relationship Building
- Team Leadership
- Effective Communication
- Decision-Making
- Training and Development
- Time Management
Accomplishments
- 2012 - Rising star award.
- 2013 - Excellence in Action for handling Air France customer for SITA.
- 2008 - Runner up in the circuitronix event organized by Walchand college of engineering.
Languages
English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Marathi
Upper intermediate (B2)
Timeline
Team Lead
SmarTek21
08.2016 - 12.2021
Senior Process Associate
Adp- Automated Data Processing
08.2015 - 08.2016
Senior Associate
WNS Global Services
01.2012 - 04.2015
Willingdon College
Bachelor Of Computer Science
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