Mukunda Bille
Billing Associate
Bengaluru
Summary
To serve in an organization that leverages my skills and knowledge to the best of my ability and to contribute successfully to the overall development of the organization.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Billing Associate
Iron Mountain
05.2023 - Current
- Research and analyze billing related issues; provide daily support to internal and external customers as required based on assigned centralized processes.
- Working on cases in SFDC (Sales force) application and resolving queries based on various process workflows & logical thinking
- Assisted clients with requests for creating Debit memos, providing invoice copies and explanation of accounts receivable amounts owed.
- Updated pricing on open orders in system to promote invoice accuracy for special items, agreements, substitutions and unauthorized deliveries.
- Functioned as key point of contact for billing data integrity matters for clients, vendors and various internal departments.
- Enhanced client satisfaction by promptly addressing and resolving billing inquiries, discrepancies, or disputes.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Responsible for creating Credit and Debit Memos to accommodate corrections due to erroneous Billing.
- Being flexible to change. Sound reading comprehension of emails, good system skills, reliability.
Process Associate
First American India, Aveda Meta
11.2020 - 08.2022
- Booking client orders.
- Validating the discounts based on the PO copy submitted by the client.
- Providing discounts to the customer based on their support packages and country exception.
- Booking the packages based on the customer purchase order & Generating invoices and send to the requester
- Good experience in using SAP T-Codes like VA01, VA02, and VA03.
- Conduct weekly/daily huddles to discuss the error trend and the Root Cause Analysis (RCA) for the errors.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments
Senior Process Consultant
Hinduja Global Solutions
08.2018 - 11.2020
- Have experience on implementation of O2C cycle on Order Management.
- Aware of all implementation deliverables and ability to comprehensively build test cases and scripts.
- Able to work independently and liaise with key stakeholders
- Handling critical and high priority internal & customer escalations with efficiency.
- Making collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as
per their requests. - Identify and rectify unidentified cash and manage end to end process of Cash applications
Education
Bachelor of Commerce (Computer Applications) - Accounting
Sri Vivekananda Degree College
Dharmavaram, India 05.2015 - 04.2018
Skills
Proficient with MS programs - Microsoft Excel and Google Sheets (Other system experience is a plus)
Providing excellent Customer Service to internal and external customers
Good verbal (oral) and written communication
Speed and accuracy of data input experience- Good keyboarding skills
Ability to think strategically, and act tactically
Strong attention to detail
Effective time & prioritization management
Ability to execute transactions as per prescribed guidelines and timelines in order to meet the SLA and quality standards
Ability to manage / work well with the team and efficiently distribute expertise work knowledge
Timeline
Billing Associate
Iron Mountain
05.2023 - Current
Process Associate
First American India, Aveda Meta
11.2020 - 08.2022
Senior Process Consultant
Hinduja Global Solutions
08.2018 - 11.2020
Bachelor of Commerce (Computer Applications) - Accounting
Sri Vivekananda Degree College
05.2015 - 04.2018
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