Mukunda Bille
Bengaluru
Summary
Efficient Billing professional with 6 years of experience. Productive and diligent with passion for resolving discrepancies through attention with creative problem-solving.
Overview
6
6
years of professional experience
Work History
Billing Associate
Iron Mountain
05.2023 - Current
- Research and analyze billing related issues; provide daily support to internal and external customers as required based on assigned centralized processes.
- Working on cases in SFDC (Sales force) application and resolving queries based on various process workflows & logical thinking
- Assisted clients with requests for creating Debit memos, providing invoice copies and explanation of accounts receivable amounts owed.
- Updated pricing on open orders in system to promote invoice accuracy for special items, agreements, substitutions and unauthorized deliveries.
- Functioned as key point of contact for billing data integrity matters for clients, vendors and various internal departments.
- Enhanced client satisfaction by promptly addressing and resolving billing inquiries, discrepancies, or disputes.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Responsible for creating Credit and Debit Memos to accommodate corrections due to erroneous Billing.
- Being flexible to change. Sound reading comprehension of emails, good system skills, reliability.
Process Associate
First American India, Aveda Meta
11.2020 - 08.2022
- Booking client orders.
- Validating the discounts based on the PO copy submitted by the client.
- Providing discounts to the customer based on their support packages and country exception.
- Booking the packages based on the customer purchase order & Generating invoices and send to the requester
- Good experience in using SAP T-Codes.
- Conduct weekly/daily huddles to discuss the error trend and the Root Cause Analysis (RCA) for the errors.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments
Senior Process Consultant
Hinduja Global Solutions
08.2018 - 11.2020
- Have experience on implementation of O2C cycle on Order Management.
- Aware of all implementation deliverables and ability to comprehensively build test cases and scripts.
- Able to work independently and liaise with key stakeholders
- Handling critical and high priority internal & customer escalations with efficiency.
- Making collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as
per their requests. - Identify and rectify unidentified cash and manage end to end process of Cash applications
Education
Bachelor of Commerce (Computer Applications) - Accounting
Sri Vivekananda Degree College
04.2018
Skills
- Proficient with MS programs - Microsoft Excel and Google Sheets (Other system experience is a plus)
- Providing excellent Customer Service to internal and external customers
- Flexible- adapts well to change Ability to handle various tasks in a fast-paced, ever changing environment
- Ownership and Accuracy
- Effective time & prioritization management
- Ability to think strategically, and act tactically
Timeline
Billing Associate
Iron Mountain
05.2023 - Current
Process Associate
First American India, Aveda Meta
11.2020 - 08.2022
Senior Process Consultant
Hinduja Global Solutions
08.2018 - 11.2020
Bachelor of Commerce (Computer Applications) - Accounting
Sri Vivekananda Degree College
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