Mukunda Y N

• Lead Vlocity Cloud (Short term):

Transforming managed package features from acquired companies into Core Salseforce OOB attribute

Provided technical guidance for junior engineers while onboarding to our team

• Built DevOps Automation as a Product:

Led DevOps engineering team to develop an automated release management platform, along with escalation model and sturdy CAB approval process validation improving team's efficiency by 30%

Defined product roadmaps and milestones, integrating automation tools that reduced deployment risks by 80% and enhanced scalability across 26 industry clouds

Mentored engineers on process automation and governance, fostering a culture of ownership and technical excellence

• Enhanced Stakeholder Experience:

Collaborated globally with Dev, QA, product managers and CSMs to align technical solutions with customer needs, driving faster release cycles with new communication framework

Automated engineering artifact WRoR reports reducing manual reporting time for publishisng team wise Newsletters to Executive audience

• Launched PriceX:

Delivered a list price management product for sales reps, leading a high performing engineering team of 10 on Heroku platform transforming from X-Author extension, to build and scale LPM pricing solution

• Developed Pricing Strategy Products:

Led the team for implementing a large cart pricing engine to handle 800+ line items in a cart, improving operational efficiency (Reduced Support cases by 70%)

Deal guidance tool and enhanced selling platform by collaborating with global sales and engineering teams to boost profitability margins by 15%.

Conceptualized, designed, led development and launched Deal Overview (DOV) page, enhancing the sales process and boosting boosting reps selling experience

• Process Improvement:

Designed a CI/CD framework as a product for 250+ developers, doubling release frequency annually and reducing deployment errors by 30%

Integrated Code Scanning and Code Review Council in the pipeline reducing technical debt accumulation by 100%

Mentored developers on new release strategy and platform vitality improvements for best coding practices

Streamlined communication channels between Engineering and Support functions for best possible responsiveness

Signed a contract with Flosum to optimize release activities after thorough SWOT and pricing analysis with its competitors

• Designed and deployed Salesforce solutions with a focus on performance and scalability
• Enhanced operational Efficiency by building Apex classes, triggers, batch processes, Visualforce pages and Lightning flows for case management (SLA clocking, case routing and custom forms)
• Built a self-service portal that automated data loading, reducing lead time from 3 days to 2 minutes and cutting the data team size by half
• Introduced technical validations and governance frameworks, improving release quality and ensuring seamless production rollouts
• Participated in Hackathon' 19 to build a Customer Retention Scoring in collab with Customer MDM team
• Participated in Hackathon' 20 to build a deployment ready dashboard to provide the status of all integrations systems (Integration 360 Dashboard)

• Developed and optimized apex classes, triggers, and batch processes to support business-critical applications adhering to Agile SDLC practices
• Automated data inflow analytics using Visualforce, reducing manual processing time from 4 hours to 2 button clicks
• Collaborated with end-users to enhance system usability and efficiency
• Wrote test classes applying best apex coding standards for better code coverage and SOQL queries for various reporting and data manipulation tasks, ensuring reliable and efficient data retrieval.