Mulakh Raj

• Design and implement various strategies, viz POPs, Display, Customer Interaction, Promotional Schemes/ Marketing Campaigns to improve the footfall and profits for the company
• Ensure target achievement as prescribed by the management through effective strategies & customer handling
• Handling cash and prepare credit, sales and stock reports as a part of daily closings while managing the expenses of the showroom while maintaining the daily and monthly accounts ledgers
• Manage the inventory system of the showroom, place orders to restock the merchandise while managing the outflow and inflow of the inventory of Fabrics, RMG by recording the day-to-day transactions
• Handle Stock Indenting & FIFO Management
• Monitoring and handling overall operation of stores like Issue/Receiving of material, Store Management, Receipt of Goods, ensuring Storage requirement, supervising shift & store operation
• Accountable for planning the Store Layout, and accordingly plan the inventory and assets as per Quantity, Margin, Markup, Markdowns etc
• Negotiate with the vendors to get the best deal and thereby finalize the contract and terms of trade
• Actively involved in formulating strategies for effective Sales Planning and Implementation, Commercial Margin Effectively manage customer relation operations for increasing the level of sales growth and achieved total customer satisfaction through accurate & timely delivery

Assisting with issues related to accounting, billing, payments, creditor’s ledger management, and Receivable Management Accountable for tracking stores’ obsolete items, excess – surplus stocks, non moving consumables and scrap – waste materials to be disposed off.

• Upcoming chain store dealing in exclusive ladies footwear, bags & accessories in Kolkata & entire north India.
• Conducted daily store operations, including opening and closing procedures and cash handling.
• Monitored inventory levels and placed orders to restock shelves.
• Developed strategies to maximize sales and profitability.
• Resolved customer complaints in a timely manner.
• Recruited, trained and supervised new employees.
• Implemented efficient systems for tracking stock movement.
• Created weekly work schedules for store personnel.
• Managed daily banking activities such as deposits and withdrawals.
• Updated POS system with new products and promotional offers.
• Updated and maintained store signage and displays.
• Answered product questions with up-to-date knowledge of sales and promotions.

• Developing store strategies to raise customer’s pool, expand store traffic and optimize profitability
• Meeting sales goals by training, motivating, mentoring and providing feedback to store staff
• Complete store administration and ensure compliance with policies and procedures
• Deal with all issues that arise from staff or customers (complaints, grievances etc).

• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Verified that customers were of legal age to purchase alcohol or tobacco products.
• Greeted customers and answered any questions they had about the store's products and services.
• Issued receipts, refunds, credits or change due to customers.
• Answered customer inquiries regarding store policies and procedures.
• Processed returns and exchanges of merchandise in accordance with store policies.

• Perform basic math functions to collect payments and make bills
• Operate registers, scanners, scales and credit card/debit card terminals
• Handle exchanges and refunds in a quick, efficient manner
• Take a tally of the funds in the cash register when required during a shift and produce transaction reports
• Maintained cash register and day books.