Mulla Babajan
Kurnool
Summary
Experienced Customer Service Leader with 10+ years of success in diverse office environments. Recognized for professionalism, integrity, and creativity. Proficient in managing teams and handling complex tasks within the customer service industry. Well-versed in Microsoft Office, Business Management, Retail, Sales, Retail operations, and Customer Service Monitor.
Monitor and anticipate competitor activities by through regular monitoring of market trends and initiate sales strategies in a timely manner to maintain strong market position. Working closely with the Sales Steering and Business Analysis colleagues, using the various management information systems to help determine appropriate action, maximize the opportunities and reverse adverse trends
Working with the Sales Team/Account Managers to define annual key account marketing plans and administer the allocated funds; ensuring adequate and appropriate disposition of the funds in accordance with revenue returns and cost of sale guidelines; targeting incremental and potential premium volume and yield strategies based on operational and market requirements
Overview
15
15
years of professional experience
1
1
Certification
Work History
Cluster Coordinator
Sasya groups
Kurnool city
04.2023 - 05.2024
- Key strength is working on cost-cutting franchisee towards profitability of ROI
- My key role is to take care of all the franchise associated Tanishq stores sales and operations in Nellore and Ongole stores
- Handling new franchise projects and vendor management
- Leading and motivating retail managers and employees across multiple locations
- Setting sales targets and key performance indicators
- Ensuring consistency of visual merchandising across multiple retail stores
- Monitoring stock levels and financial transactions of multiple store locations
- Acting as a liaison between retail managers and upper management
- Assisting with recruitment and training processes
- Preparing rosters and allocating duties
- Resolving customer complaints, staff, and service issues
- Good in people management, strong communication, presentation, analytical, and problem-solving skills
- Excellent in customer service and retention
- Smooth business operations IAT winning agenda towards workflow and inventory management are well-coordinated, with store teams employees are well-trained day to day operations maintaining daily sales and further future business of gold schemes.
Store Manager
Tanishq Jewellery (Division of Titan Company)
Kurnool city
10.2019 - 05.2024
- Expect in handling store operations end to end in a smoother manner with a large team size of 76 members
- It's a 15000Sft store Retail store with 15o Cr turnover
- Manage and supervise the daily operations of the Tanishq store
- Ensure sales targets are met and strive to exceed them
- Provide exceptional customer service to enhance customer satisfaction and loyalty
- Manage inventory and ensure adequate stock levels and focus on stock turns
- Train and develop store staff to deliver excellent sales performance
- Implement effective visual merchandising to enhance the store's appearance and drive sales
- Analyze sales data and trends to identify opportunities for growth
- Maintain a high level of product knowledge and stay updated with industry trends
- Ensure compliance with company policies and procedures
- Monitor and maintain store cleanliness and organization
- Handle customer complaints and resolve issues in a timely manner
- Collaborate with the management team to develop and execute strategies to achieve sales targets.
Business Process Manager
Durbar Diamond jewellery cutting works
Proddutur city
06.2017 - 08.2019
- Handling jeweler vendors purchasing stocks as per market analysis trend fulfilling clients requirement in customization orders
- Consult with sales team, media, and marketing representatives to obtain information on product or service
- Direct and coordinate activities involving sales of manufactured products, services, jewelry ornaments, and other subjects of sale
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Describe merchandise and explain the use, operation, and care of merchandise to customers
- Ticket, arrange, and display merchandise to promote sales
- Watch for and recognize security risks and thefts and know how to prevent or handle these situations
- Plan, develop, or implement warehouse safety and security programs and activities
- Examine products or materials to estimate quantities or weight and type of container required for storage or transport.
Business Owner / Self Employed
Designer Jewellery
Guntakal
06.2009 - 05.2017
- Watching daily walk-ins and ticket size sale metrics, understanding customer needs, and doing media tracking, mass crowd handling, and maintaining stock levels
- Monitoring the store's regular day-to-day customer activities on a daily basis
- Purchasing new stocks from suppliers (22k, 18k gold jewelry) as per store requirement
- Checking jewelry weights and damages
- Sending stock to hallmark centers to hallmark on jewelry as per jewelry karate
- Finally handed over to the tagging team later, merchandising display on the store
- To contribute to the decision-making and product designing process though they do not take the final decisions due to management norms
- To handle customer queries and complaints
- To interact with junior-level employees and get the work done from them by giving tips, suggestions, and recommendations as informed by the management
- To interact with the customers and understand their request and needs to improve the design of the product
- Taking customer request orders on Diamond jewelry as per customized designs and maintaining the diamond quality as per company norm (VVS, Vs, SI grading).
Education
Jewellery Merchandising - Retail Management
Gemological Institute of America (GIA)
Mumbai06-2024
B.com Computers -
Sri Krishnadevaraya university (SKU)
Anantapur, Andhra Pradesh04.2017
High School Diploma -
Sri Sankarananda Giri Swamy (SSGS) Jr College
Guntakal city, Andhra Pradesh03.2014
The Secondary School Certificate (SSC) -
Rotary English Medium High School
Guntakal city, Andhra Pradesh04.2012
MicroMasters Program in Business Management - Business Management
Indian Institute Of Management–Bangalore (IIM)
BangaloreSkills
- Business Management
- Retail operations
- people Management
- Sales strategies
- Market trends analysis
- Sales planning
- Vendor management
- People management
- Communication skills
- Analytical skills
- Problem-solving skills
- Customer service and retention
- Workflow and inventory management
- Jewellery merchandising
- Visual merchandising
- Store operations management
- Sales performance analysis
- Product knowledge
- Compliance with policies and procedures
- Strategy development
- Business process analysis
- Corporate Communications
- Warehouse safety and security
- Stock management
- Media tracking
- Customer interaction
- Decision-making
- Diamond jewelry quality control
- Diamond & Color Stone Certification
- Google reviews
Certification
- Diamond&Color Stone Certification by Titan company pvt Ltd
- Diamonds, gemstones and REtail Sales Technique from (SGL)
- Retail jewellery merchandise (GIA Mumbai)
- People Management (Great learning platform)
- Sales Management (Great learning platform)
Languages
- English
- Hindi
- Telugu
- urdu
Awards
- National award in google reviews 22 & 23 Year
- quarters south-3 store operations Topper award (IAT) all the quarters
- Best performances award of jewelry schemes for the year continue form last 2 years
- Ever Highest sales growth award in the region zone
Hobbies and Interests
- Learning New things research and self deployment
- stock Market investor
- Zonal chess player
- Travelling & Exploring
Timeline
Cluster Coordinator
Sasya groups
04.2023 - 05.2024
Store Manager
Tanishq Jewellery (Division of Titan Company)
10.2019 - 05.2024
Business Process Manager
Durbar Diamond jewellery cutting works
06.2017 - 08.2019
Business Owner / Self Employed
Designer Jewellery
06.2009 - 05.2017
Jewellery Merchandising - Retail Management
Gemological Institute of America (GIA)
B.com Computers -
Sri Krishnadevaraya university (SKU)
High School Diploma -
Sri Sankarananda Giri Swamy (SSGS) Jr College
The Secondary School Certificate (SSC) -
Rotary English Medium High School
MicroMasters Program in Business Management - Business Management
Indian Institute Of Management–Bangalore (IIM)
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