Mumtaz Fatima
Technical Associate - Service Desk
Hyderabad,Hyderabad
Summary
Intended to build a career in leading organizations with committed and dedicated people, who would help me to upgrade my potential, knowledge & skills and at the same time I strive for the growth of organization and to achieve its target.
Diligent Customer Support Associate skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
4
4
years of professional experience
2010
2010
years of post-secondary education
4
4
Languages
Work History
Customer Support Associate
Amazon Development Center Pvt. Ltd.
09.2020 - 03.2025
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Maintained comprehensive knowledge of product offerings to ensure accurate information was provided to customers during troubleshooting efforts.
- Improved overall customer experience by proactively identifying areas for process improvement within the support department.
- Provided seller support on refunds, posted feedback and policy changes.
Education
B.Sc - Computers
Vasu Degree College
Intermediate - MPC
Vidya Vikas Junior College
SSC - undefined
Madhu Malancha High School
Skills
MS Office
undefinedDisclaimer
I hereby declare that the information furnished above is true to the best of my knowledge
Personal Information
- Date of Birth: 01/28/89
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
Customer Support Associate
Amazon Development Center Pvt. Ltd.
09.2020 - 03.2025
Intermediate - MPC
Vidya Vikas Junior College
SSC - undefined
Madhu Malancha High School
B.Sc - Computers
Vasu Degree College
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