Munaf Ahmed
Lead Technical Consultant
Gurgaon
Summary
Linux and cloud professional with 6+ years of experience in designing, automating, and managing highly available hybrid cloud and on-premises infrastructure. Expert in Linux (RHEL) administration, including system performance tuning, patching, security hardening, and advanced troubleshooting in mission-critical environments.
Hands-on experience with AWS (EC2, VPC, IAM, ELB, Auto Scaling, CloudWatch) and Azure DevOps Services (CI/CD pipelines, repos, artifacts, infrastructure automation) to deliver secure, scalable, and highly reliable solutions. Proficient in Kubernetes for container orchestration and VMware hypervisors for virtualized environments, driving efficient resource utilization and high uptime.
Skilled in automation and infrastructure as code using Shell/Bash, Ansible, and Terraform, streamlining deployments and reducing operational overhead. Strong focus on SRE best practices, including SLA/SLI management, incident response, root cause analysis, capacity planning, and continuous improvement to maintain 99.9%+ uptime.
Experienced in monitoring, logging, and security observability using Splunk, Zabbix, IBM QRadar, and Wazuh, enabling proactive detection, faster remediation, and compliance with security standards. Familiar with ITIL-aligned ITSM processes and ServiceNow workflows, ensuring structured incident, problem, and change management.
Overview
6
6
years of professional experience
3
3
Certificate
Work History
Lead Technical Consultant
ITC Infotech
Gurgaon, India
08.2025 - Current
- Administered and supported Linux (RHEL) environments at expert level, including installation, patching, kernel upgrades, performance tuning, system hardening, and advanced troubleshooting across enterprise production systems.
- Designed, deployed, and managed AWS cloud infrastructure including EC2, VPC, IAM, ELB, Auto Scaling, and CloudWatch, ensuring high availability and scalability.
- Built and maintained Azure DevOps pipelines for CI/CD, automating application deployment, and infrastructure provisioning.
- Designed and executed large-scale cloud migration and modernisation initiatives, including datacentre transformation, virtualisation (VMware, Openstack,Hypervisor).
- Managed incident, change, and request workflows using ServiceNow, ensuring timely resolution, proper documentation, and compliance with ITIL processes and SLAs.
- Managed and supported IBM AIX servers using HMC (Hardware Management Console), including LPAR provisioning, system configuration, monitoring, and troubleshooting to ensure stable and secure operations.
- Defined cloud architecture standards, reference designs, and best practices for security, scalability, and cost optimisation.
- Designed, deployed, and managed AWS infrastructure using services such as EC2, VPC, IAM, Auto Scaling, Elastic Load Balancers, and CloudWatch, ensuring high availability, security, and scalability.
- Ensured high availability and resilience through fault-tolerant architectures, achieving 99.9% uptime across critical systems.
- Partnered with stakeholders, and cross-functional teams to translate business requirements into scalable cloud solutions.
- Mentored engineers and enforced ITIL-aligned operational processes and governance models.
- Built and managed hybrid cloud infrastructure across AWS, Azure, and on-prem environments with a strong focus on automation and reliability.
- Managed and operated Kubernetes clusters, handling containerized application deployments, scaling, upgrades, monitoring, and troubleshooting to support microservices-based architectures..
- Supported and maintained Citrix Cloud environments, delivering virtual applications and desktops with high availability and secure remote access.
- Supported cloud migrations, virtualization platforms (VMware, KVM), and datacenter operations during transformation initiatives.
- Implemented and maintained Identity and Access Management (IDAM) solutions, managing user authentication, authorization, role-based access control (RBAC), and integrations with cloud and enterprise systems.
- Automated infrastructure provisioning, configuration, and operational tasks using Shell/Bash scripting, Ansible, and Terraform, significantly reducing manual effort and improving deployment consistency.
- Mentored junior engineers and promoted operational excellence through ITIL and automation-first workflows.
- ollowed ITIL-aligned ITSM processes for Incident, Problem, Change, and Service Request Management using ServiceNow, ensuring SLA compliance and operational excellence.
- Implemented SRE best practices including SLIs, SLOs, SLA monitoring, incident response, and root cause analysisto maintain 99.9%+ uptime.
- Configured and monitored systems with Splunk, Zabbix, IBM QRadar, and Wazuh, enabling proactive alerting, security compliance, and faster incident resolution.
- Collaborated with cross-functional teams, mentoring junior engineers, and providing guidance on best practices for cloud architecture, automation, and monitoring.
- Maintained security compliance through patching, vulnerability management, log monitoring, and adherence to organizational policies.
Linux and Cloud System Administrator
Chetu Inc
Noida, India
03.2023 - 08.2025
- Proficient in designing and deploying scalable, fault-tolerant infrastructure using Azure VM Scale Sets, Availability Sets, App Services, and AWS EC2, S3, and VPC.
- Automated CI/CD pipelines using Azure DevOps and GitHub Actions, significantly reducing release times and deployment failures.
- Collaborated with cross-functional teams including DevOps, Security, Network, and Application teams to deliver stable, secure, and scalable infrastructure solutions..
- Followed ITIL-aligned ITSM processes for Incident, Problem, Change, and Service Request Management using ServiceNow, ensuring SLA compliance and operational excellence.
- Expert in infrastructure automation using Ansible, managing patching and configuration across 400+ Linux servers, ensuring system consistency and compliance.
- Led data center migrations and cloud adoption projects, coordinating server moves, network design, cut-over planning, and troubleshooting across cross-functional teams.
- In-depth knowledge of network protocols (TCP/IP, HTTP/S, DNS, DHCP, SSH, FTP, SNMP) and Cloudflare DNS for security hardening and performance tuning.
- Designed and implemented secure network architecture including DMZs, reverse proxies, SSL termination, and access controls.
- Hands-on experience with vulnerability assessment tools: Wazuh, OpenVAS/GVMD, GSAD, and Nessus; ensured compliance and closed CVEs across environments.
- Developed and maintained monitoring & observability platforms using Nagios, Zabbix, Grafana, InfluxDB, and IBM Security QRadar for real-time alerting and performance visibility.
- Strong container orchestration skills using Docker, Kubernetes, Helm, and Linux namespaces; optimized workloads and resource allocation via cgroup tuning.
- Supported DevOps pipelines for apps built in PHP, Python, Java, Node.js, and Angular; integrated health checks and logging mechanisms.
- Managed AI/ML workloads using NVIDIA CUDA, Milvus, and GPU-accelerated containers for chatbot data processing and vector DB optimization.
- Solid experience in SQL optimization, backup strategies, replication, and performance tuning using MySQL and MSSQL.
- Built custom log parsing and alerting tools using Python, improving MTTR and detection of anomalies in real-time.
- Developed automation scripts for system validation, health checks, and daily status reporting, reducing manual work by over 60%.
- Contributed to designing HA architectures, load-balanced systems, and disaster recovery solutions across cloud and hybrid environments.
Linux and Cloud System Administrator
Onsumaye Web Solution Pvt. ltd
11.2022 - 02.2023
- Maintained and deployed enterprise web applications on Intel's production site, ensuring high availability and zero-downtime releases.
- Handled and resolved Linux system incidents, including kernel-level troubleshooting, service interruptions, and disk/memory-related issues.
- Configured and managed testing environments (QA, UAT, Staging) for production support, ensuring stability before deployment.
- Designed, deployed, and maintained AWS services including EC2, VPC, IAM, S3, RDS, and CloudWatch
- Managed AWS cloud infrastructure including EC2, S3, RDS, and VPC resources, supporting scalable, resilient architecture.
- Deployed and managed email newsletter infrastructure, ensuring reliable delivery, system uptime, and DNS (SPF, DKIM, DMARC) configurations.
- Upgraded and patched Linux servers (RHEL, CentOS, Ubuntu) using YUM, APT, and automated patching scripts to ensure system security and compliance.
- Ensured system security hardening, performance tuning, and vulnerability patching across production servers.
- Installed and configured critical software packages and hardware components to ensure reliable system operations.
- Monitored and optimized system performance using tools such as top, htop, iostat, and vmstat; proactively addressed resource bottlenecks.
- Diagnosed and resolved network issues using tools like ping, netstat, traceroute, and tcpdump; optimized latency and ensured connectivity.
- Delivered tier-1 to tier-3 technical support to developers, testers, and end-users, providing issue resolution and technical expertise across multiple layers.
- Managed production environments with multiple concurrent testing and redesign projects, ensuring coordination between development and operations teams.
- Provided full lifecycle support for web hosting environments, including Apache/Nginx configuration, SSL certificate management, and domain-level routing.
- Ensured systems were running the latest security patches and maintained according to compliance and IT security policies.
Linux System Engineer
Next Genvision Technology Pvt ltd
03.2020 - 10.2022
- Installed, configured, and maintained multiple Linux distributions including Ubuntu, CentOS, Red Hat, and Kali Linux on physical and virtual servers.
- Managed software installations and updates using package managers such as APT, YUM, and RPM, ensuring system stability and patch compliance.
- Created and maintained user accounts, groups, permissions, and access controls to enforce secure multi-user environments.
- Configured and managed SSL certificates in Apache, Nginx, and Apache Tomcat for secure web application deployments.
- Performed Linux OS installations and system setups across various test, development, and production environments.
- Conducted server hardening, security patching, and ensured compliance with security benchmarks.
- Installed, configured, and maintained Nagios monitoring server; managed alerts, thresholds, and generated detailed health reports.
- Hosted and supported multiple Python and Java-based applications in Linux-based environments.
- Proficient in troubleshooting hardware, software, and network issues using tools such as journalctl, dmesg, ping, netstat, and ifconfig.
- Handled daily operational tasks including DNS configuration, SFTP management, crontab scheduling, web server configuration, and OS patching/upgrades.
- Implemented and followed best practices to improve operational consistency and reliability in collaboration with the development and operations teams.
- Provided support for internal teams with Linux system-related issues and software troubleshooting in development and test environments.
- Demonstrated foundational knowledge in cloud computing environments, contributing to software troubleshooting and deployment validation tasks.
- Managed and maintained Nagios dashboards and reporting, improving uptime and reducing time-to-resolution for system anomalies.
Education
Master of Computer Applications - Computer Applications
Mangalayatan University
Aligarh, UP2026
Graduation -
Dr Bhimrao Ambedkar University
Agra2019
Intermediate -
Agra Public School
Agra2015
Matriculation -
St. Mary's Convent School
Agra2013
Skills
- Cloud Platforms: AWS, Azure, and OpenStack
- DevOps & CI/CD: Azure DevOps, Jenkins, GitHub Actions, GitLab CI/CD, AWS Code Pipeline
- Version Control: Git, GitHub, Bitbucket; proficient in branching strategies, repository management, and code collaboration workflows
- Infrastructure as Code (IaaC): Terraform, Ansible
- Containerization & Orchestration: Docker, Kubernetes
- Virtualization: Vmware, Openstack, Hypervisor and CItrix
- Web & Application Servers: Apache, Nginx, Tomcat, IIS
- Monitoring & Observability: IBM QRADAR, Grafana, Prometheus, Amazon CloudWatch, Nagios, ELK Stack, Application Insights
- Security & Compliance: IAM, WAF, Security Groups, SIEM (QRadar, Nessus), Role-Based Access Control (RBAC)
- Database & Caching: MySQL, MongoDB, PostgreSQL Server, Redis, cassandra
- Scripting & Automation: Bash, PowerShell, Python scripting; strong focus on task automation and system provisioning
- Telephony & Voice Systems: Asterisk (FreePBX) administration and troubleshooting
- Networking & DNS: Cloudflare, DNS configuration, Route 53
- System Administration: Linux (RedHat, Ubuntu), Windows Server; skilled in user management, disk management, patching and kernel tuning
- Backup and Recovery: Backup configuration, disaster recovery planning, automated patch management
- IT Infrastructure Management: System upgrades, server deployment, troubleshooting, performance tuning, data center operations
- Soft Skills: Strong analytical and problem-solving abilities, excellent in diagnosing issues and improving operational efficiency
Certification
- Microsoft Certified: Azure Administrator Associate (AZ-104)
- Microsoft Certified: Azure Solutions Architect Expert (AZ-305)
- AWS Certified Solutions Architect - Associate (SAA-CO3)
Timeline
Lead Technical Consultant
ITC Infotech
08.2025 - Current
Linux and Cloud System Administrator
Chetu Inc
03.2023 - 08.2025
Linux and Cloud System Administrator
Onsumaye Web Solution Pvt. ltd
11.2022 - 02.2023
Linux System Engineer
Next Genvision Technology Pvt ltd
03.2020 - 10.2022
Master of Computer Applications - Computer Applications
Mangalayatan University
Graduation -
Dr Bhimrao Ambedkar University
Intermediate -
Agra Public School
Matriculation -
St. Mary's Convent School