Munaf Shaikh
Mumbai
Summary
Motivated individual, quick learner with business acumen and willingness to take on challenging roles. Dependable professional with track record of success in field, attention to detail and proactive mindset. hardworking and excels at multitasking in fast-paced environments. Strong work ethic, adaptability, and interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Senior Process Associate
JP Morgan Chase
Mumbai
03.2025 - Current
- Streamlined process workflows to enhance operational efficiency and reduce bottlenecks.
- Led training sessions for new team members on process protocols and best practices.
- Collaborated with cross-functional teams to identify areas for process improvement.
- Created reports on process performance metrics for senior management review.
- Collaborated with team members on projects related to process optimization initiatives.
- Set specific goals for projects to measure progress and evaluate end results.
Process Associate I
JP Morgan Chase Pvt Ltd.
Mumbai
08.2022 - 02.2025
- Team management of approx. 7 member consist of Team leaders and senior team member
- To provide end to end Managerial support, performance review, metrics management, learning management, staffing and co ordinate between onsite and offsite team and ensure smooth functioning of business
- Stakeholder management, where dealt with change within process, learning and implementing to larger team
- Handling Client escalations and ensure worked managed within SLA
- Developed cross training practice within team to learn each task within function
- Handling of Onboarding, training and coaching new hires and also off boarding process documentation validation and access management
- Weekly & Monthly catch up with team and 1:1 monthly discussion with staff
- Skills Progression within function and closely work with VP to provide summarize staff summary for any career growth
- Learned other sub function within Hit rate management by closely working with offsite partner and upgrade self-skill, which further cascade to team
- Played crucial part in automating function up to extent 70% by learning BOT, highlighting defects, provided suggestions and ensure smooth implementation with proper testing, tracking and training to Team
- Periodic procedure review and update for cross function as part of manager inspection
- Team performance objective creation and benchmark periodic review and progress
- Position management by Interviewing and Hiring candidates with coordination with HR partners
- SME for Hit mitigation India support function, manage functions such as GG creation, fine-tuning for new onboard, certification, and rules logic.
- Work closely for hiring process within function and interviewing candidates.
Team Leader
JP Morgan Chase Pvt Ltd.
06.2017 - 08.2022
- Managing Request for Client Mailbox
- Work allocation and assignment of Tasks within Team
- Verifying Hit Mitigation data reports
- Analyzing data for volume and screening trend and apply focused targeted approach
- Creating and Managing Team MIS, Downtime, Miscellaneous Report and Zing Framework
- Communication with stakeholder across sites for clearing doubts and work management issues
- Trainer for New Joiners within the Team
- Consistently topped the scorecard over the years with a strong focus on Quality and a worked on critical hit mitigation reports that are more client centric
- Being SME for function, worked closely with teammates, assisting them with queries and 1 point contact for reporting manager to ensure smooth functioning of process
- Recognized with Risk expo award for working on mitigation program for Low quality escalated payment
- Consistent Zing topper for Years
Senior Team Member
JP Morgan Chase Pvt Ltd.
02.2014 - 06.2017
- Worked on all levels of screening from Initial filter level to CR Risk profile.
Process Analyst (Band 1)
TCS e-serve
Mumbai
02.2010 - 02.2014
- Handling Bank to Bank Fund transfer queries
- Investigating on queries such as Amendment, Cancel payment request, Delay credit status etc
- Communication with different banks in the payment chain through swift/telex for payment solution
- Analyzing repeat enquiries on payment and setting up project to minimize delay in processing of payment
Education
B.COM -
Maharashtra
01.2009
HSC -
Maharashtra
01.2006
SSC -
Maharashtra
01.2004
Skills
- Data Analytical & Interpersonal skills
- MS Office
- Report Analysis
- Process Improvement
- Cross-Functional Collaboration
- Stakeholder Management
- Applications worked on : Fircosoft, Tableau, SQL
Accomplishments
- Awarded with Trasformer award for Q1 2025 for adapting new processes from stakeholder and creating effeciency and optmimize SLA.
- The team was nominated by ED for Impact award for its smooth implementation of function change and streamlining process through the implementation of Bot.
- Team recognized for Q4 2023 excellence award for successfully navigating change within function to optimize process with the implementation of Bot..
- Recognized by Asia ops for focused approach of hit management suppression done for one of the critical Indian payroll client and continuous monitoring the progress.
- Recognized with Risk expo award for working on mitigation program for Low quality escalated payment.
- Consistent Zing topper within production period across function.
- recognized with Shield award for highlighting sanction involvement in payment through due diligence and research which was not listed in SDN.
Languages
- English
- Hindi
- Marathi
Hobbies and Interests
- Watching Movies
- Playing carrom
Disclaimer
I hereby declare that the information furnished above is true and to the best of my knowledge.
Timeline
Senior Process Associate
JP Morgan Chase
03.2025 - Current
Process Associate I
JP Morgan Chase Pvt Ltd.
08.2022 - 02.2025
Team Leader
JP Morgan Chase Pvt Ltd.
06.2017 - 08.2022
Senior Team Member
JP Morgan Chase Pvt Ltd.
02.2014 - 06.2017
Process Analyst (Band 1)
TCS e-serve
02.2010 - 02.2014
B.COM -
Maharashtra
HSC -
Maharashtra
SSC -
Maharashtra