Munavar hussain

• Diagnosed network problems involving combination of hardware, software, power and communications issues.
• Imaging/cloning laptops and desktops
• Set up hardware and software in optimal configurations to meet network performance requirements.
• Designed and evaluated WAN and LAN connectivity technologies.
• Monitored network hardware operations to evaluate proper configuration.
• Network Troubleshooting by Ping, Tracert, Telnet, IP scanner etc.

·Configure and maintain the Ether-channel and Trunks between devices.

·Close and update the network related tickets in ITSM portal and CA ticket tool

·Provided support for network connectivity or related network issues for the user.

·Monitor and investigate network issues, manage user accounts, and install and configure multiple network devices, such as routers and switches.

·Security maintenance by using Group Policy.

·Analyze Problems & escalate to appropriate levels.

·To liaise back-end people and fix customer issues / complaints promptly.

·Documentation of Technical changes, tracking & Record Keeping.

·Imaging/cloning laptops and desktops.

·RAM upgrade, set up new asset, Remote support for users locally and across APAC if required.

·Handle various maintenance and firmware upgrades as per client requirement.

·Assembling and Managing New Desktops and Laptops.

·Installation and configuration of local and network Printers.

· Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment.

· Provide the solutions to the End users through the voice calls/Remote tools.

· Liaise with external vendors to ensure smooth delivery of goods and services to agencies.

· Escalate unresolved issues to the next level of support Liaise with external vendors and replace the faulty network devices, including switches, firewalls and Aruba device.

· Assist with network activities such as Switch/AP/Firewall upgrade/replacement/configuration

· Installation and configuration of local and network Printers

· Planning & scheduling the network and service downtime for various upgrades and Preventive Maintenance.

· Good knowledge of maintain communication networks, monitoring network performance, and resolve any technical issues.

· Collaborated with colleagues on the improvement of network infrastructure in order to increase quality, reliability and effectivity.

· Performing the daily monitoring of the networks health and status.

· Documented and maintained supply of all required inventory.

:Escalate unresolved issues to the next level of support Process all accounting into system.

:Reconcile general ledgers with various registers.

:Monitoring bankers Guarantees/Facilities for timely renewal.

:Risk rating based on client's nature of business and its origin

:Quality check for entire Risk Re Assessment on Consumer & Corporate clients.

:Monitoring bankers Guarantees/Facilities for timely renewal.

:Risk rating based on client's nature of business and its origin.

:Enforced documentation requirements to meet industry policies and regulations.

:Reviewed issues, analyzed and interpreted data and determined corrective action.

:D & B, Lexis Nexis, Hoovers & Global Market.

:Collaborated with sales and marketing departments to support client acquisition.

:Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.

:Communicated directly with customers and partners to build strong business networks and relationships.

:Process necessary documents for exportation and delivery of goods and services.

:Shipments tracking and follow-ups Provide and monitor the entire operations through liaising with the ship agents, surveyors, counterparties and terminals.

:Coordinated logistics with freight forwarders, couriers and other carriers for movement of goods in most cost-effective manner.