Ms Word
MUNAWARALI K
Administrative Head
Calicut ,Kerala
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Managing Director
Romford Study Abroad
Calicut, Kerala
2023.01 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Assistant Manager
KH GOLD & DIAMONDS
VALANCHERY, Kerala
12.2020 - 12.2022
- Increased sales by 20% by using sales, marketing and promotional techniques
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Reviewed sales and gross profit report to assess company efficiency.
Salesperson
KH GOLD & DIAMONDS
PUTHANATHANI, Kerala
04.2020 - 11.2020
- Increased sales and customer satisfaction through personalized servicing.
- Managed over 50+ customers calls per day
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Expanded brand and marketing strategies by planning strategic events.
- Improved customer service and telecommunication skills to build lasting relationships.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Logged reports, expenses, receipts, and sales in company database.
Education
Bachelor of Commerce - COMMERCE
MAJLIS ARTS AND SCIENCE COLLEGE
PURAMANNUR,VALANCHERY 06.2017 - 03.2020
Kerala Board of Higher Secondary Education - Computer Commerce
GVHSS KALPAKANCHERY
KADUNGATHUKONDU 07.2015 - 03.2017
SSLC -
PMSA PTM HIGHER SECONDARY SCHOOL
VETTICHIRA 06.2014 - 03.2015
Skills
Business development and planning
Strategic account development
Marketing strategy
Database Management
Training and mentoring
Team leadership expertise
Business operations knowledge
Software
MS Excel
Ms Power Point
Timeline
Managing Director
Romford Study Abroad
2023.01 - Current
Assistant Manager
KH GOLD & DIAMONDS
12.2020 - 12.2022
Salesperson
KH GOLD & DIAMONDS
04.2020 - 11.2020
Bachelor of Commerce - COMMERCE
MAJLIS ARTS AND SCIENCE COLLEGE
06.2017 - 03.2020
Kerala Board of Higher Secondary Education - Computer Commerce
GVHSS KALPAKANCHERY
07.2015 - 03.2017
SSLC -
PMSA PTM HIGHER SECONDARY SCHOOL
06.2014 - 03.2015
Hobbies
- Listening Music
- Motivating Myself
- Updating Myself
- Travelling