Ms Word
MUNAWARALI K
Administrative Head
Calicut ,Kerala
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Managing Director
Romford Study Abroad
Calicut, Kerala
2023.01 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Assistant Manager
KH GOLD & DIAMONDS
VALANCHERY, Kerala
12.2020 - 12.2022
- Increased sales by 20% by using sales, marketing and promotional techniques
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Reviewed sales and gross profit report to assess company efficiency.
Salesperson
KH GOLD & DIAMONDS
PUTHANATHANI, Kerala
04.2020 - 11.2020
- Increased sales and customer satisfaction through personalized servicing.
- Managed over 50+ customers calls per day
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Expanded brand and marketing strategies by planning strategic events.
- Improved customer service and telecommunication skills to build lasting relationships.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Logged reports, expenses, receipts, and sales in company database.
Education
Bachelor of Commerce - COMMERCE
MAJLIS ARTS AND SCIENCE COLLEGE
PURAMANNUR,VALANCHERY 06.2017 - 03.2020
Kerala Board of Higher Secondary Education - Computer Commerce
GVHSS KALPAKANCHERY
KADUNGATHUKONDU 07.2015 - 03.2017
SSLC -
PMSA PTM HIGHER SECONDARY SCHOOL
VETTICHIRA 06.2014 - 03.2015
Skills
Business development and planning
Software
MS Excel
Ms Power Point
Timeline
Managing Director
Romford Study Abroad
2023.01 - Current
Assistant Manager
KH GOLD & DIAMONDS
12.2020 - 12.2022
Salesperson
KH GOLD & DIAMONDS
04.2020 - 11.2020
Bachelor of Commerce - COMMERCE
MAJLIS ARTS AND SCIENCE COLLEGE
06.2017 - 03.2020
Kerala Board of Higher Secondary Education - Computer Commerce
GVHSS KALPAKANCHERY
07.2015 - 03.2017
SSLC -
PMSA PTM HIGHER SECONDARY SCHOOL
06.2014 - 03.2015
Hobbies
- Listening Music
- Motivating Myself
- Updating Myself
- Travelling
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