Munawer Nain

• Implemented contingency plans during unforeseen events or emergencies to minimize disruptions to the overall tour experience.
• Coordinated accommodations for crew and tour transportation between destinations.
• Negotiated contracts with vendors to secure favorable pricing and terms while maintaining excellent working relationships.
• Maintained detailed records of all aspects of the tours'' planning process to ensure a smooth operation from start to finish.
• Utilized social media platforms effectively for promotion and engagement with potential customers, increasing brand awareness within target markets.
• Collaborated with local tour guides to incorporate their knowledge and expertise in providing authentic, immersive experiences for clients.
• Anticipated problems with meeting tour deadlines and developed alternative plans.
• Evaluated guest feedback after each tour to identify opportunities for improvement and implemented changes as needed.
• Collaborated with marketing team to create enticing promotional materials that increased bookings and generated interest in new offerings.
• Trained new Tour Managers in company policies, procedures, and best practices to ensure consistently high-quality experiences for all clients.
• Built personal relationships with guests to promote positive experiences.
• Provided information on various sites throughout area, relaying little-known stories to provide interest.
• Educated patrons on points of interest and encouraged tour group members to ask questions.

• Improved software quality by conducting comprehensive testing, including functional, performance, and regression tests.
• Established robust test environments that accurately mirrored production systems for accurate results and reliable performance assessments.
• Managed time and test system resources to meet quality objectives and cost estimates.
• Provided technical support to development teams and debugged test systems.

Worked in the sales process for Make My Trip

Learnt Amadeus and Sabre for making reservations on Call and Chat.