Muneeb Fayaz
Summary
Site Reliability Engineer with 6 years of experience in incident management and cloud operations. Achieved 99.9% uptime and reduced mean time to detect (MTTD) by 90% through automation and proactive solutions. Proficient in GCP, Kubernetes, and CI/CD, enhancing system reliability and deployment efficiency.
Overview
6
6
years of professional experience
Work History
System Engineer
MasterCard
Noida
12.2021 - Current
- Resolved over 200 critical incidents, achieving 99.9% system uptime.
- Automated health checks using Bash and Python, decreasing mean time to detection by 90%.
- Led failure modes and effects analysis to enhance system reliability.
- Managed zero-downtime deployments across more than 30 environments.
- Integrated proactive monitoring solutions with Splunk and Dynatrace to optimize performance.
L3 Client Support
Avais Car Rentals
Bangalore
12.2019 - 10.2021
- Automated processes to boost issue resolution by 40%.
- Enhanced logging and monitoring systems to identify bottlenecks effectively.
- Engaged with DevOps teams for effective troubleshooting and improved deployment efficiency
Skills
- Programming languages: Python, Bash, Java, Erlang, React
- Cloud infrastructure: GCP, PCF, Terraform, Docker, Kubernetes
- DevOps tools: Jenkins, GitHub Actions, GitLab CI/CD, Ansible
- Monitoring tools: Splunk, Dynatrace, Prometheus, Grafana
- Incident management: PagerDuty, ServiceNow, Remedy, Jira
- Database management: Oracle, IBM DB2, Supabase
- Networking protocols: Load balancers, DNS, TCP/IP, HTTP/HTTPS
Education & Certifications
- B.E., Electronics and Communication, KS Institute of Technology, Bangalore, 2019
- DevOps engineer (GCP), Gen AI 101, Java SE 8, ITIL foundation
Accomplishments
- 3× Excellence Award winner for client satisfaction and automation
- Reduced health check time from 4 hours to 15 minutes
- Collaborated cross-functionally with UI, DevOps, and automation teams
Tech Innovation Side Projects
• Local LLM deployment: Hosted Hugging Face LLM with Flask, monitored with Prometheus
• Mental health chatbot: Node.js, React, and Gemini API, CI/CD via Docker, and GitHub Actions
Timeline
System Engineer
MasterCard
12.2021 - Current
L3 Client Support
Avais Car Rentals
12.2019 - 10.2021
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