Muneer Basha Shaik
Bengaluru
Summary
A German linguist, currently working as a Documentation Engineer, with 10 years of experience across the insurance, banking, finance, telecom, and mechanical industries. Skilled in technical translation, technical writing, authoring, editing, and proofreading. Experienced in transforming complex technical information into clear, practical documentation that enhances usability and meets industry standards. Strong background in team management and coordination, with a proven record of leading projects, streamlining processes, and delivering accurate documentation under tight deadlines. Recognized for precision, adaptability, and effective communication across diverse sectors.
Overview
10
10
years of professional experience
1
1
Certification
Work History
German Documentation Engineer
ALSTOM
Bengaluru
12.2024 - Current
- Performing coordination through Teams chat and email between documentation engineers in Germany and India related to the creation and correction of manuals.
- Assisting internal engineers with the translation of existing maintenance manuals, operation manuals, preventive manuals, and bills of materials.
- New creation of all the above manuals in German, using the XML Arbor Text Editor.
- Approaching suppliers in Germany through emails or Teams chat regarding the missing bill of materials or other required documents.
- Collaborated with cross-functional teams to gather project requirements.
- Developed and maintained technical documentation for engineering projects.
- Collaborated with subject matter experts to ensure accuracy of all documentation.
- Reviewed and edited documents for clarity and compliance with standards.
- Maintained up-to-date knowledge of relevant technologies and trends in the industry.
- Compiled technical information into product documents, operational guides, manuals, and other related materials.
- Analyzed and Implemented feedback from stakeholders to enhance documentation quality.
German Technical Writer
CYIENT
Hyderabad
10.2021 - 11.2024
- Acting as a communication bridge between Onshore Swisscom and Offshore Cyient Telecom engineers. A communication that requires interpretation over email and Teams chat.
- Assisting internal designers to translate the telecom orders.
- Translate the PDF attachments, such as Situation Plan, Location Report, and other relative documents, and GIS software update documents.
- Generate the query tickets of an order through the QMS (Query Management System) database in German, explain the resolution of queries in English to internal designers, and send reminders through email when necessary.
- Generating ITSM tickets for GIS software issues, or other technical issues, and assigning them to the right group for quick resolution on the BMC-Remedy portal.
- Tracking the order from an initial stage to end-to-end to ensure on-time delivery.
- Developed and maintained project documentation such as meeting minutes, action items lists, status reports, and change requests.
- Adhered strictly to client instructions when translating documents according to established protocols.
- Developed training materials for new translators' onboarding processes.
- Assisted in project planning and resource allocation discussions.
- Supported senior managers in developing strategies for upcoming initiatives.
Senior Quality and Training Analyst - German Insurance
Concentrix Corporation
Kolkata
01.2018 - 10.2021
- Conduct random quality audits of transactions of 24 associates on a daily basis, and share the feedback with associates.
- Conduct compliance checks, and ensure timely reporting.
- Drive continuous improvement, and make recommendations for process development.
- Strengthen quality management processes or frameworks to improve quality delivery.
- Client Escalation Management.
- Participate in internal and external calibrations to ensure a consistent scoring and feedback delivery approach.
- Preparing RCA (Root Cause Analysis) on associates' errors.
- Identifying the upper quartile, lower quartile, and bottom quartile.
- Identifying the TNI (Trainee Needs Improvement) and retraining.
- Conduct a refresher session and quality metrics-related huddles on a daily basis.
- Collaborated with management teams to develop customized training plans based on individual needs assessment results.
- Monitored progress of each trainee throughout the duration of their program and provided guidance as needed.
- Created detailed reports on employee training progress and results.
- Explained goals and expectations required of trainees.
Associate & Sr. Associate-German Insurance
Concentrix Corporation
Kolkata
09.2015 - 12.2017
- Generation Tariff (Invoice) of existing Insurance Policies through Vario-Tool.
- Creation of new policies and cancellation of existing policies.
- Changing ownership of existing policies because of inheritance and the sale of property.
- Changing payment methods (BAN/UW) and payment modes of existing policies (Monthly, Quarterly, Half-Yearly, Yearly).
- Email interactions with insurance agents regarding existing and new policies about missing documents.
- Writing product details of insurance, preparing the premium pending letters.
- Writing and sending the letters on cancellation of existing policies on non-payment of premium.
- Processing the House Evaluation documents on meeting requirements for insurance generation.
- Providing the information to the customer on the damages of the product and the claiming process upon request.
Education
Master of Science - Biochemistry
Jawaharlal Nehru Technological University
Anantapur03.2011
Bachelor of Science - Biotechnology, Microbiology and Chemistry
Sri Krishna Devaraya Univesity
Anantapur10.2008
Higher Secondary - Medical Laboratory Technology
Government Junior College
Anantapur05.2005
Skills
- Translation of finance and insurance, telecommunication, and railway engineering
- Coordination
- Technical writing
- Content writing and development
- Arbor Text Editor (XML docs)
- Iso-Draw illustration skill
- Proofreading
- Copy and editing
- Good typing skills
- Stakeholder engagement
- Effective communication
- Deadline management
- Net savvy
- Quick learner
- Perseverance
Certification
• Advance Diploma in German Language (B2.2),
• Senior Diploma in German Language (B1),
• Junior One and Junior Two Diplomas in German Language (A1 and A2).
• Senior Diploma in German Language (B1),
• Junior One and Junior Two Diplomas in German Language (A1 and A2).
Languages
- Hindhi
- Telugu
- English
- German
Disclaimer
I, Shaik Muneer Basha, hereby declare that the above information contained herein is True and Correct to the best of my Knowledge and belief.
Timeline
German Documentation Engineer
ALSTOM
12.2024 - Current
German Technical Writer
CYIENT
10.2021 - 11.2024
Senior Quality and Training Analyst - German Insurance
Concentrix Corporation
01.2018 - 10.2021
Associate & Sr. Associate-German Insurance
Concentrix Corporation
09.2015 - 12.2017
Master of Science - Biochemistry
Jawaharlal Nehru Technological University
Bachelor of Science - Biotechnology, Microbiology and Chemistry
Sri Krishna Devaraya Univesity
Higher Secondary - Medical Laboratory Technology
Government Junior College