Muneer Rehman
Assistant Manager Sales and Operations
Delhi
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Assistant Manager
Crystal travel PVT LTD
01.2019 - Current
- Joined in January 2019 as a Team Leader Sales and Operations then got promoted as Senior Team Leader in August 2020 and Assistant Manager in April 2022
- Manage various team's such as Sales, Post Sales Operations, Customer Service and Marketing
- Delivering departmental targets and Key Performance Indicators including profit, conversion, and customer satisfaction.
- Managing and ensuring daily conversion and profit targets are achieved.
- Deriving and motivating the team to achieve the assigned targets.
- Handling escalations to maintain customer relations and maximize repeat and referral business.
- Empower staff to take ownership and responsibility, allowing personal growth and development.
Team Leader
British Airways India
06.2015 - 12.2018
- Joined in June 2015 as a Customer Service Associate then got promoted as a Team Leader in OCT 2017
- Lead the team delivering departmental and Key Performance Indicators including CSAT,AHT and Quality Targets
- Managing and Ensuring Service Level and Lost Call Rate Targets are met.
- Identify training needs of staff not achieving targets and take remedial action by structuring individual development plans and solutions.
- Carry out performance management of staff by conducting regular one-to-one performance reviews.
- Motivating the team to achieve high standards and KPI targets.
- Extract executive daily and weekly reports on adherence and live performance.
- Dealing with and resolving problems and issues which arise.
- Empower staff to take ownership and responsibility, allowing personal growth and development.
Corporate Reservations Associate
SpiceJet
04.2014 - 03.2015
- Working as a primary level of contact to the client in providing the first call resolution.
- Worked in Various Departments Including reservations and Corporate Employee Travel
- Responsible for Issuing, Changes, Cancellation and Handling Various Passenger Query
- Mentoring the new team members and helping them get familiar with the process.
Guest Relations Executive
Lufthansa Airlines
06.2013 - 03.2014
- Working as a primary level of contact to the client at the airport.
- Worked in Various teams including Check-in, Baggage Handling and Guest relations.
- Handling the flight operations from landing till the next take off
Education
BA Program - Program
Delhi University
Delhi07.2016
Diploma - Aviation & Tourism Management
IITC
Delhi 04.2001 -
Higher Secondary -
CBSE
Delhi04.2012
Skills
Operations management
Cost reduction
Business development
Data analysis
SQL
Problem resolution
Sales operation
Sales team training
Sales strategy development
GDS - Amadeus, Galileo
Interests
Motorcycles
Travelling
Personal Information
- Date of Birth: 03/01/93
- Nationality: Indian
- Marital Status: Single
Timeline
Assistant Manager
Crystal travel PVT LTD
01.2019 - Current
Team Leader
British Airways India
06.2015 - 12.2018
Corporate Reservations Associate
SpiceJet
04.2014 - 03.2015
Guest Relations Executive
Lufthansa Airlines
06.2013 - 03.2014
Diploma - Aviation & Tourism Management
IITC
04.2001 -
BA Program - Program
Delhi University
Higher Secondary -
CBSE
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