Muneera Nasheen Mohammed
Scrum Master
Hyderabad,TS
Summary
Certified Scrum Master with 9 years of overall IT experience, including 5+ years in Scrum Master and Agile Project Management roles, leading cross-functional and distributed teams across Healthcare, Banking/Financial Services, Retail, and Digital Transformation.
Expertise in Scrum, SAFe, Kanban, Agile Transformation, Agile Coaching, Servant Leadership, PI Planning, ART coordination, and continuous improvement.
Strong experience facilitating Scrum/SAFe ceremonies, backlog management, stakeholder collaboration, risk & dependency management, impediment removal, and release planning.
Proficient in Jira, Confluence, Jira Align, Azure DevOps, Rally, Power BI, and Agile metrics including Velocity, Burndown, Cycle Time, Lead Time, Throughput, and Cumulative Flow.
Experienced in coaching Product Owners, Scrum Teams, and stakeholders, driving self-organization, Agile maturity, delivery predictability, and flow optimization.
Strong understanding of SDLC, DevOps, CI/CD, TDD/BDD, with a proven focus on delivering high-quality products and measurable business outcomes.
Overview
9
9
years of professional experience
Work History
Agile Scrum Master
Optum, UnitedHealth Group
08.2023 - Current
- Facilitated agile ceremonies, including daily stand-ups and sprint retrospectives, to enhance team collaboration.
- Coached cross-functional teams on Scrum principles, fostering a culture of continuous improvement.
- Collaborated with product owners to prioritize backlog items and ensure alignment with business objectives.
- Monitored project progress and provided timely updates to stakeholders, promoting transparency in development cycles.
- Identified impediments affecting team performance and implemented strategies for resolution.
- Coordinated cross-functional teams to identify and resolve project impediments efficiently.
Assistant Manager /Agile Scrum Master
CORROHEALTH
05.2020 - 08.2023
- Led team in implementing process improvements to enhance operational efficiency.
- Developed training programs for new staff, ensuring consistent onboarding experience.
- Oversaw daily operations, maintaining high standards for quality and service delivery.
- Collaborated with cross-functional teams to streamline workflows and reduce bottlenecks.
- Analyzed performance metrics to identify areas for strategic enhancements and cost savings.
Quality Analyst
Sutherland
11.2019 - 05.2020
- Led quality assurance initiatives to enhance product reliability and customer satisfaction.
- Developed and implemented testing strategies for software applications, ensuring adherence to quality standards.
- Conducted root cause analysis on defects, driving process improvements and reducing error rates.
- Collaborated with cross-functional teams to identify quality issues and develop corrective actions.
Associate Analyst
R1 Rcm
09.2018 - 08.2019
- Analyzed data trends to identify opportunities for process improvements and operational efficiencies.
- Developed comprehensive reports that informed strategic decision-making across departments.
- Collaborated with cross-functional teams to streamline workflows and enhance project outcomes.
- Mentored junior analysts in data analysis techniques, fostering skill development and knowledge sharing.
Associate
Omega Healthcare
06.2017 - 09.2018
- Performed assigned operational and process-support activities while maintaining accuracy, quality, and productivity standards.
- Worked collaboratively with team members to complete daily deliverables and meet established turnaround-time requirements.
- Reviewed and validated process information, identified discrepancies, and followed established procedures for issue resolution.
- Maintained process documentation and updated required records to support accurate reporting and workflow tracking.
Education
Bachelor of Science - Pharmaceutical Sciences
04.2001 -
Skills
Agile metrics tracking
Estimation techniques
Adaptive leadership
Agile transformation
SAFe
Kanban
Jira
Agile coaching
Product owner collaboration
CORE COMPETENCIES
Agile & Scrum | SAFe | Kanban | Agile Transformation | Agile Coaching | Servant Leadership | Scrum Ceremonies | PI Planning | ART Coordination | Backlog Management | Stakeholder Management | Risk & Dependency Management | Impediment Removal | Release Planning | Agile Metrics | Continuous Improvement | Team Empowerment | User Story & Estimation | Jira & Confluence | CI/CD & DevOps
Project summary
Project 1: Hospital Corrective Coding (Memorial Hospitals, USA)
- Led Scrum team at Optum Global Healthcare Solutions to deliver a web‑based Revenue Cycle Management (RCM) platform supporting end‑to‑end medical coding and claims lifecycle.
- Enabled AI‑assisted ICD‑10/CPT code recommendations, automated validation checks, real‑time quality alerts, and predictive claim rejection insights.
- Integrated with EHR systems and payer applications to streamline workflows, achieving >95% coding quality and 100% SLA compliance.
- Facilitated Agile ceremonies, coached team on best practices, and ensured delivery of HIPAA‑compliant, scalable solution supporting 1,000+ concurrent users.
- Served as Scrum Master for a digital loan origination platform enabling customers to apply for personal, home, auto, and business loans via web/mobile channels.
- Automated loan lifecycle: KYC verification, credit bureau integration, AI‑based risk scoring, underwriting, approval, disbursement, and repayment tracking.
- Reduced loan processing time from 5–7 days to
- Coordinated cross‑functional teams to deliver secure, compliant solution integrating with core banking systems, payment gateways, and fraud detection services.
- Acted as Scrum Master for an e‑commerce platform supporting multiple product categories and seamless shopping across web and mobile.
- Delivered AI‑powered product recommendations, intelligent search, dynamic pricing, fraud detection, abandoned cart recovery, and real‑time order tracking.
- Integrated with inventory, warehouse, logistics, CRM, and payment gateways, enabling faster order fulfillment and improved conversion rates.
- Drove Agile delivery of features that enhanced customer experience, reduced cart abandonment, and increased online sales.
Timeline
Agile Scrum Master - Optum, UnitedHealth Group
08.2023 - Current
Assistant Manager /Agile Scrum Master - CORROHEALTH
05.2020 - 08.2023
Quality Analyst - Sutherland
11.2019 - 05.2020
Associate Analyst - R1 Rcm
09.2018 - 08.2019
Associate - Omega Healthcare
06.2017 - 09.2018
Aditya Pharmaceutical Sciences - Bachelor of Science, Pharmaceutical Sciences
04.2001 -