Munendra Kalra
Bengaluru
Summary
Results-driven Project Manager with a strong focus on client relationship management and incident response coordination. Proven track record in leading cross-functional teams to deliver projects on time and enhance operational efficiency.
Overview
2
2
Languages
1
1
Certification
18
18
years of professional experience
Work History
Project Manager
Oracle India Pvt Ltd
Bangalore
11.2017 - 10.2025
- Directed cross-functional teams in executing project plans, achieving timely completion of deliverables.
- Orchestrated resource allocation and scheduling for several concurrent projects simultaneously.
- Authored project documentation to provide clarity in stakeholder communications.
- Held consistent meetings to evaluate progress and address project-related obstacles.
- Managed stakeholder expectations through effective communication strategies.
- Identified risks and implemented mitigation strategies throughout project lifecycle.
Team Leader - Service Delivery
Oracle India Pvt Ltd
Bangalore
01.2014 - 10.2017
- Led service delivery teams to enhance customer satisfaction and operational efficiency.
- Managed client communications to ensure timely updates and issue resolution.
- Developed training programs for new team members to improve service delivery skills.
- Implemented quality assurance measures to uphold service standards consistently.
- Monitored team performance and provided guidance on processes and procedures.
Systems Analyst
Oracle India Pvt Ltd
Bangalore
01.2011 - 01.2014
- Resolved escalated issues from help desk personnel related to system functionality.
- Analyzed user requirements and implemented system changes to improve efficiency.
- Worked closely with IT teams to ensure proper integration between systems platforms.
- Coordinated incident response efforts across multiple teams and departments.
- Led root cause analysis sessions to identify incident triggers and patterns.
- Coordinated major incident response efforts across multiple teams.
- Facilitated communication between technical teams and stakeholders during incidents.
Major Incident Manager
Oracle India Pvt Ltd
Bangalore
01.2012 - 12.2013
- Monitored and tracked major incidents from start to finish using management tools for better oversight.
- Coordinated multi-team efforts for major incident responses, enhancing collaboration and effectiveness.
- Managed prioritization of incidents based on urgency and impact, driving swift resolutions.
- Led thorough post-incident reviews that resulted in significant process enhancements.
- Ensured strict compliance with organizational policies during incident handling.
- Facilitated discussions with various stakeholders to quickly devise resolution strategies.
Solaris System Administrator
IBM India Pvt Ltd
Bangalore
11.2008 - 10.2010
- Administered Solaris operating systems for optimal performance and security.
- Managed system updates and patches to ensure reliability and stability.
- Established remote connections via telnet or ssh for providing technical assistance to customers.
- Troubleshot server related issues like slow response time or application crashes.
Assistant IT Operations Executive
Cognizant Technology Solutions
Bangalore
07.2007 - 05.2009
- Unix Servers monitoring and maintenance in 24x7 NOC Operations.
- Management of User Accounts
- Applying and taking Backup using ufsdump and tar.
- Monitoring virtual memory, system environment.
- Worked on MQ Servers v5.3
Education
Master of Computer Applications -
Annamalai University
Bangalore06-2012
Bachelor of Science - Mathematics
SBM Jain College
Bangalore05-2007
Pre-University College - PCMB
RPA PU College
Bangalore05-2004
Skills
- Project management
- Service delivery
- Client relationship management
- Incident response coordination
- Team leadership
- Effective communication
Languages
English
Proficient (C2)
C2
India Sign Language
Proficient (C2)
C2
Certification
- ITIL V2 Certified
Timeline
Project Manager
Oracle India Pvt Ltd
11.2017 - 10.2025
Team Leader - Service Delivery
Oracle India Pvt Ltd
01.2014 - 10.2017
Major Incident Manager
Oracle India Pvt Ltd
01.2012 - 12.2013
Systems Analyst
Oracle India Pvt Ltd
01.2011 - 01.2014
Solaris System Administrator
IBM India Pvt Ltd
11.2008 - 10.2010
Assistant IT Operations Executive
Cognizant Technology Solutions
07.2007 - 05.2009
Master of Computer Applications -
Annamalai University
Bachelor of Science - Mathematics
SBM Jain College
Pre-University College - PCMB
RPA PU College