Summary
Overview
Work History
Education
Skills
Websites
Awards
Timeline
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Muni Kumar Gogireddy

Hyderabad

Summary

Specialist (Shift Lead) with a proven track record at Entain India, excelling in team leadership and customer service. Expert in data analysis and risk assessment, I implemented strategies that enhanced productivity and resolved complex issues, driving high satisfaction levels. Committed to fostering collaboration and continuous improvement in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Specialist (Shift Lead)

Entain India
Hyderabad
03.2024 - Current
  • Coached team members to boost productivity and reduce workplace conflicts.
  • Mentored agents through constructive feedback to enhance customer satisfaction.
  • Conducted regular meetings to review upcoming events and policy changes.
  • Delivered exceptional customer service with a consistently positive demeanor.
  • Implemented strategies that leveraged new opportunities for growth.
  • Communicated staffing needs and operational issues effectively with other departments.
  • Trained new employees on shift operations to ensure seamless integration.
  • Resolved customer complaints professionally, promoting high levels of satisfaction.

Business Operations (Catalog) Specialist

Amazon
Hyderabad
02.2021 - 03.2024
  • Executed comprehensive audits of product listings to maintain accuracy and compliance with Amazon's catalog guidelines.
  • Utilized data analysis techniques to detect suspicious patterns and potential counterfeit sellers.
  • Retrieved and analyzed large datasets using SQL to identify anomalies in product listings and transactions.
  • Prepared Weekly Business Review reports detailing counterfeit issues, root causes, and required actions for stakeholders.
  • Resolved catalog issues by correcting product attributes, filling missing information, and ensuring proper categorization.
  • Identified opportunities for catalog enhancements, providing recommendations to improve discoverability and conversion rates.
  • Participated in catalog clean-up initiatives by executing bulk updates to enhance overall catalog quality.
  • Collaborated with cross-functional teams to address catalog-related challenges and deliver effective resolutions.

Process Associate (Contract)

SCORG International
Hyderabad
09.2020 - 12.2020
  • Eradicated digital abuses on Twitter platform through strict enforcement of SOPs.
  • Achieved 100% quality and productivity during training and live operations.
  • Implemented effective monitoring strategies to ensure compliance with platform policies.

Content Support Executive

Chegg India Pvt.Ltd
Vizag
12.2017 - 03.2020
  • Reviewed Expert Answerer accounts, providing actionable insights for improvement.
  • Conducted investigations into intellectual property rights infringements, managing related interactions.
  • Resolved and documented issues, achieving high user satisfaction levels.
  • Monitored abusive content on site, enforcing abuse policy compliance.
  • Transcribed questions using OCR tools in MS Word, converting them to HTML format.
  • Assessed user-reported copyright content, executing necessary actions.
  • Created text files matching questions from old edition books to new editions.
  • Verified and updated book details through online resources.

Education

SSC -

Don Bosco English Medium School

Intermediate -

Chaitanya Jr. College

B. Tech - Electronics and Communication Engineering

MVGR College of Engineering

M. Tech - VLSI Engineering

Andhra University College of Engineering

Skills

  • Team leadership
  • Training development
  • Team collaboration
  • Time management
  • Risk assessment
  • Team management
  • Customer service
  • Data analysis
  • Catalog Management
  • Project Management

Websites

Awards

  • Top Performer awards in Amazon.
  • Best Employee Award, For H2 – 2019, Chegg.
  • Spot Award, Recognized for special contributions, as they occur for a specific project or task. Creating and consolidating the CCR weekly WBR (Weekly Business Reviews) callouts for the CCR team.
  • Quarterly rewards and recognition, As a Catalog Specialist Associate from 2021 to 2023.

Timeline

Specialist (Shift Lead)

Entain India
03.2024 - Current

Business Operations (Catalog) Specialist

Amazon
02.2021 - 03.2024

Process Associate (Contract)

SCORG International
09.2020 - 12.2020

Content Support Executive

Chegg India Pvt.Ltd
12.2017 - 03.2020

SSC -

Don Bosco English Medium School

Intermediate -

Chaitanya Jr. College

B. Tech - Electronics and Communication Engineering

MVGR College of Engineering

M. Tech - VLSI Engineering

Andhra University College of Engineering

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Muni Kumar Gogireddy