Muni Praneeth Sai Reddy

Client : Microsoft

• Provided end-to-end support for Microsoft SQL Server (on-premise and Azure SQL) by diagnosing and resolving critical database issues including performance, blocking, and availability problems.
• Troubleshot complex scenarios using tools like Extended Events, SQL Profiler, PerfMon, and dump analysis (WinDbg) to identify root causes.
• Supported Azure SQL DB, Managed Instance, and SQL Server on IaaS, handling cloud-specific telemetry and monitoring.
• Handled high-severity customer cases, ensuring SLA compliance, detailed communication, and timely resolution.
• Worked closely with the product engineering team to escalate bugs, provide logs/dumps, and influence product fixes and enhancements.
• Authored and maintained internal knowledge base articles and public documentation to support case deflection and knowledge sharing.
• Participated in on-call rotations and global incident response teams to provide 24/7 critical support coverage.
• Received extensive Microsoft training on SQL internals, performance tuning, Azure architecture, and diagnostic tools.

• I looked into supporting Application Life-cycle Management (ALM) and DevOps processes, with the Implementation of Microsoft DevOps technologies like: Azure DevOps (Visual Studio Team Services): On Cloud.
• Application Insights: Application performance monitoring tool.
• Git and TFVC: Version Controlling.
• These processes include Project Planning, Team Capacity Management, ALM process like Agile, Scrum.
• Continuous Integration, Continuous Deployments, Build and Release Management.
• Work Item Tracking, Bug tracking etc.
• Investigated building of applications and deployments into various environments like Azure app services, Dockers, On-premises environment, Azure container instances.
• Additional understanding of IIS server, MS SQL, SQL Reporting Server, SQL Analysis.
• Integrated VSTS and GitHub for CI builds and PR builds.
• Maintaining Source Code Quality by integrating SonarQube in CI builds.
• Creating new organizations, Projects, Teams and Adding new users.
• Creating different Azure Dashboards for different projects as per the Project manager request.
• Responsible for the plug-in Management in Azure Boards.
• User Management, Build/Deploy, Pipeline Setup and End-End job Setup of the projects.
• Experience with Azure Repos, including creating and managing Git repositories, configuring branch policies, and integrating with Azure DevOps.
• Experience with Git command line, including creating branches, merging code, and resolving conflicts when Developer had an issue.
• Experience with branching and merging strategies, and implementing them in Azure Repos.
• Experience with Git collaboration tools, such as pull requests, code reviews, and issue tracking, and using them in Azure Repos.
• Developed and maintained continues integration (CI) using tools in Azure DevOps (Git, Azure Repos).
• Designing, building, testing, and maintaining the continuous integration and continuous delivery (CI/CD) process.
• Working knowledge in deploying CI/CD system using Azure DevOps.
• Experience with creating and managing pipelines, integrating with Git repositories, and configuring build and release triggers.
• Experience with creating and deploying server less functions using Azure Functions and integrating them into CICD pipelines.
• Experience with monitoring the performance and health of CICD pipelines and applications, using Azure Monitor and other monitoring tools.

Project 2: CRM Support Engineer

• · Delivered technical support for Salesforce CRM to over 500 internal users.
• · Resolved issues related to account setup, permissions, workflows, and reports.
• · Documented CRM troubleshooting procedures and best practices.
• · Supported data validation, basic flow configurations, and issue tracking.
• · Coordinated with Salesforce admin/developer teams for escalated cases.
• · Maintained high levels of user satisfaction through timely resolutions and clear communication.