Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
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Muni Kumar Polthi

Muni Kumar Polthi

YSR District

Summary

Results-driven Analyst at Razorpay Pvt Ltd with a proven track record in compliance and customer training. Enhanced onboarding efficiency by 30% and improved automation to 98%. Skilled in problem resolution and adept at leveraging Microsoft Office Suite to deliver impactful solutions, ensuring 100% compliance with regulatory standards.

Overview

3
3
years of professional experience

Work History

Analyst

Razorpay Pvt Ltd
Bangalore
09.2023 - Current
  • Stay updated with Indian labour laws, tax regulations, and statutory compliance to guide customers effectively.
  • Deliver product training to improve adoption, resulting in higher compliance and reduced customer churn.
  • Reduced average onboarding time by 30% by streamlining documentation and approval workflows.
  • Collaborated with product and tech teams to log and resolve 15+ recurring customer issues, closing 95% of feedback loops.
  • Served as ESIC POC; led an initiative that improved automation from 75% to 98% in collaboration with the tech team.
  • Delivered product training to over 250+ customers, improving adoption and reducing compliance errors by 40%.
  • Successfully managed and facilitated timely statutory payments including Provident Fund (PF), Employees' State Insurance Corporation (ESIC), Tax Deducted at Source (TDS), and Professional Tax (PT) on behalf of clients, ensuring 100% compliance with Indian regulatory standards and deadlines.
  • Handled Freshdesk tickets, resolving 95% within SLA timelines. Proactively conducted client calls for complex issues, significantly improving first-contact resolution rate and reducing follow-ups.

Deputy Manager (Customer Relationship Manager)

ICICI Bank Ltd
Hyderabad
10.2022 - 01.2023
  • Facilitated over 150+ account openings and 300+ service requests in a 4-month period.
  • Pitched banking products during community visits, converting 15%+ of prospects into new business accounts.
  • Maintained 100% accuracy in transaction handling and compliance logs.
  • Managed branch-level responsibilities and supported the branch manager in ensuring smooth operations.

Education

MBA - Marketing

Cardiff Metropolitan University
Cardiff, Wales, UK
02.2021

BBA - Marketing

Alliance University
Bengaluru
01.2019

Skills

  • Microsoft Office Suite
  • Google Workspace
  • Freshdesk
  • Communication
  • Problem Solving
  • Teamwork
  • Leadership
  • Time Management
  • Adaptability
  • Problem resolution
  • Risk analysis

Hobbies and Interests

  • Cricket - Represented my state at the competitive level.
  • Biking - Enjoy road trips and exploring new destinations during leisure time.

Languages

  • English
  • Hindi
  • Telugu

Timeline

Analyst

Razorpay Pvt Ltd
09.2023 - Current

Deputy Manager (Customer Relationship Manager)

ICICI Bank Ltd
10.2022 - 01.2023

MBA - Marketing

Cardiff Metropolitan University

BBA - Marketing

Alliance University

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Muni Kumar Polthi