Munindra Das
Guwahati
Summary
Diligent and hardworking Individual with several years of industry experience. Possesses exceptional leadership and conflict resolution skills. Committed to ensuring that all associates deliver the utmost level of customer service.
Overview
14
14
years of professional experience
Work History
Deputy Manager Financial Inclusion
STATE BANK OF INDIA
NAGAON
06.2024 - Current
- Making necessary arrangements with BCs( Business Correspondent)and CSPs (Customer Service Points agents) for opening of maximum number of Savings accounts in untouched Banking areas.
- Monitored daily operations and ensured compliance with company policies and regulations.
- Coordinated with other departments to ensure smooth functioning of activities.
- Prepared monthly progress reports detailing achievements against set targets.
- Produced thorough, accurate and timely reports of project activities.
Deputy Manager
STATE BANK OF INDIA
Hojai
07.2021 - 06.2024
- Developed and implemented new procedures to improve Currency Chest Branch.
- Coordinated with other departments like Reserve Bank of India and Government Department to ensure smooth functioning of activities.
- Provided guidance and support to team members to help them achieve goals.
- Monitored daily operations and ensured compliance with company policies and regulations.
- Maintained records of all operational activities for future reference.
- Management of Currency Notes and make necessary segregation between Soiled and Mutilated Notes.
Assistant Manager of Operations
STATE BANK OF INDIA
GUWAHATI
01.2018 - 07.2021
- Developed strategies for improving customer satisfaction ratings.
- Established standard operating procedures across all departments in order to streamline workflows.
- Reviewed employee performance regularly providing feedback to help them reach full potential.
- Led daily meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication.
- Developed lucrative relationships with clients to promote future business opportunities.
- Looking after all the Branch Operations work including Floor Management.
- Maintaining and Balancing ATMs and Recyclers
- Collaborated with team members to develop innovative solutions for operational challenges.
- Provided guidance to staff on operational matters, resolving issues as they arise.
- Resolved customer complaints efficiently and effectively.
- Dealing with clients in a positive manners and providing them assistance as per their need
- Mitigated business risks by working closely with staff members and assessing performance.
Assistant
STATE BANK OF INDIA
GUWAHATI
02.2013 - 01.2018
- Organized and maintained filing systems for documents and records.
- Processing of Audit Reports.
- Dealing with Customer Service
- Assisted in the preparation of reports, presentations and correspondence.
Assistant
STATE BANK OF INDIA
NAGAON
12.2010 - 02.2013
- Work as an Teller, handling cash department.
- Opening of Savings and Current Accounts, Customer Service.
- Clearing of Cheques, Bank transfer, RTGS and NEFTs.
- Miscellaneous works includes maintaining and Balancing ledger Books.
- Greeted visitors, clients and guests in a professional manner.
- Used filing systems to improve document management and organization.
- Maintained positive working relationship with fellow staff and management.
- Maintained front desk to provide positive first impression.
- Coordinated support to facilitate general office operations.
Education
Bachelor in Commerce - Management Studies
GAUHATI UNIVERSITY
Guwahati06-2008
Skills
- Quick decision-making abilities
- Operations Management
- Sales and Marketing
- Customer Relationship Management (CRM)
- Microsoft Office expertise
- Customer Service
Languages
English
Advanced
C1
Hindi
Beginner
A1
Bengali
Advanced
C1
Timeline
Deputy Manager Financial Inclusion
STATE BANK OF INDIA
06.2024 - Current
Deputy Manager
STATE BANK OF INDIA
07.2021 - 06.2024
Assistant Manager of Operations
STATE BANK OF INDIA
01.2018 - 07.2021
Assistant
STATE BANK OF INDIA
02.2013 - 01.2018
Assistant
STATE BANK OF INDIA
12.2010 - 02.2013
Bachelor in Commerce - Management Studies
GAUHATI UNIVERSITY
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