MUNINDRA KALITA

• Led technical team of 15 in Microsoft Teams Enterprise Voice deployment and administration.
• Executed site designs, deployments, and rollouts for Teams Enterprise Voice projects using SBC.
• Assessed voice project requirements and proposed tailored solutions based on customer needs.
• Developed low-level design (LLD) and high-level design (HLD) documentation for new site deployments.
• Implemented comprehensive enterprise voice setups for Microsoft Teams with Cisco Cube and AudioCodes gateways.
• Installed and configured Audiocodes Mediant 800B/C
• Configured Teams MTR devices, including Logitech Rallybar, to enhance meeting experiences.
• Enrolled and deployed Yealink MP54, MP56, CP965 and Polycom deskphones within Microsoft Teams environment.

Deployed and configured MS Teams with Ribbon SBC and migrated on-premise SFB to MS Teams with Enterprise Voice setup.
Completed configurations for MS Teams Enterprise Voice in hybrid environment.
Created Tenant dial plan, voice routes, normalisation rules, and conference policies.
Authored high-level and low-level design documents for deployment processes.
Created standard operating procedures for support team to enhance efficiency.
Resolved critical deployment issues

Managed Lync infrastructure for over 100,000 users, ensuring optimal performance and availability.
Executed multiple Lync Enterprise Voice deployment projects with varying scopes for Honeywell International Inc.
Designed and implemented Lync 2013 infrastructure to support enterprise communication needs.
Troubleshot Lync Server issues to minimize downtime and enhance user experience.
Migrated systems from Lync 2010 to Lync 2013, improving functionality and features.
Created and managed dial plans, normalization, voice routes, and PSTN usage effectively.
Integrated Lync 2013 with Cisco Call Manager and gateways for seamless communication.
Handled certificate and PKI management on Lync infrastructure while performing call quality analysis.

Worked as consultant and subject matter expert for Lync 2010/2013, addressing critical L3/L4 issues.
Configured enterprise voice, response groups, UM dial plans, subscriber access, and auto-attendant features.
Resolved high-level escalated issues for Exchange 2010/2013 and Lync 2010/2013 environments.
Developed new implementation plans for Exchange and Lync 2013 applications.
Created service improvement plans to enhance customer infrastructure performance.
Designed and implemented Exchange and Lync infrastructures based on customer specifications.
Transitioned new messaging projects and facilitated knowledge transfer to team members.
Led a team of 20 engineers, providing technical training and driving issue resolution efforts.

installed, administered, and troubleshot Microsoft Exchange Server 2003, 2007, and 2010, as well as Lync Server 2010, worked on migration from Exchange 2003 to Exchange 2010, handled level 3 Exchange Server major issues, conducted root cause analysis for major Exchange Server issues,

Administered remote server management via a ticketing tool to enhance support efficiency.
Installed, administered, and troubleshot Microsoft Exchange Server 2003 effectively.
Managed Active Directory to maintain user security and permissions.
Utilized event logs for troubleshooting system discrepancies.
Provided remote assistance for Microsoft Outlook issues, ensuring user productivity.
Conducted monitoring of 15,000+ global servers to ensure system integrity and uptime.

Executed multiple projects involving installation and configuration of Windows Server 2000/2003 and Microsoft Exchange Server 2003.

Performed troubleshooting for DNS, DHCP server management, and Internet Information Services (IIS).

Managed server installations for IBM X Series 226 eServer and configured RAID-6 systems.

Delivered technical support to branch engineers via phone and email communications.

Performed installation, configuration, and administration of Microsoft Exchange Server 2003, Windows Server 2000/2003, Internet Information Services (IIS) management, server installation of IBM Netfinity 3500, eServer, HP, and IBM DLT drive installation, as well as configuration and troubleshooting of Microsoft Outlook.

Performed Installation & Troubleshooting of Windows server 2000/ 2003, Administration of Microsoft Exchange server 2003, Active Directory Management, IIS Management, Server Installation of IBM 226, 3500, eServer, IBM DLT Drive Installation, and RAID-5 Configuration.