Munira S Chasmawala
Assistant Operations Manager
Kolkata
Summary
Operations and program management professional with 8+ years of cross-industry experience spanning mobility, health-tech, and enterprise services. Proven expertise in project management, cross-functional coordination, and process optimization. Adept at leading initiatives that improve performance, reduce inefficiencies, and drive impact. Passionate about building scalable systems and working in fast-paced, operationally complex environments.
Overview
12
12
years of professional experience
5
5
Languages
Work History
Assistant Operation Manager
Everest Fleet Pvt Ltd
06.2024 - Current
- Manage a team of 20+ staff handling daily fleet operations, driver onboarding, and real-time escalations, ensuring smooth service delivery and high partner satisfaction.
- Oversee vendor coordination for vehicle insurance renewal, permit renewal, fitness renewal, workshop vendors, and ensuring SLA compliance and minimizing operational downtime.
- Track overall performance of each department against the targets and help scale them up to meet their targets.
- Creating interactive dashboards to understand the factors influencing the daily fleet utilization and reducing manual effort.
- Conduct periodic workshop audits to ensure inventory accuracy and identify operational gaps.
Associate Habit Coach
Cult.Fit
09.2023 - 06.2024
- Managed personalized health journeys for Cult.Fit clients, tailoring plans to individual needs and boosting adherence to fitness goals by 45% through data-driven BMI calculation and progress tracking.
- Improved product engagement and retention through targeted initiatives by 5% on a monthly basis.
- Performed customer onboarding calls with clients to introduce them to the program.
- Led online small group training sessions, guiding clients towards their fitness goals and providing personalized support.
- Designing creatives to boost customer engagement in internal communities.
Fitness Trainer
HealthifyMe
12.2022 - 09.2023
- Converted 70% of free trial clients to premium memberships through targeted engagement strategies and tailored offerings.
- Consistently recognized for outstanding performance from Jan to May.
- Achieved 3rd place in Hackathon by introducing innovative ideas and driving process optimization through data-driven insights.
Fitness Trainer
Cure.Fit
05.2019 - 12.2022
- Increased city format rating from 3.6 to 3.9 with 100% utilization for Q4 2019.
- Entrusted with an additional responsibility as Acting Team Lead during the pandemic for managing teams of East.
- Collaborating and managing an Online team in conducting PT & GX (Group training) sessions for Strength & Condition (S&C) and Dance Fitness during pandemic.
- Conferred as the Employee of the Month (PAN India) in Dec 2020.
- Consistently recognized for outstanding performance in 2020 & 2021.
License Service Contract Renewal Senior Analyst
HCL Technologies Ltd BPO
03.2017 - 10.2017
- Analyzing, validating and quoting and accordingly set up the renewal of service contracts in Oracle 11(i) after validating the install base records and previous service records.
- Daily target of closing each contract within 2hrs and completing 30 contracts per day.
- Worked as part of the Quality team, conducting quality checks for new hires and low performers to help them achieve 100% certification and initiate the process.
Accounts Executive
Sisnetic Cloud Solutions Pvt. Ltd.
01.2016 - 01.2017
- Handling end-to-end financial transactions, including providing quotations, generating invoices, assessing client creditworthiness, collecting payments, and recording accounting entries in the GL.
- Computing taxes owed and preparing tax returns in compliance with Australian Taxation.
- Maintaining attendance, managing leaves and processing payroll of Australian Employees.
- Performed tasks like budgeting, resource management, coordinating and client's escalation for each project in NetSuite.
- Present financial and progress reports of projects to manager and clients.
- Active participation in the recruitment process and conducting inductions for new hires.
- Cross Trained as NetSuite Functional Consultant.
Senior Order Management Analyst
Oracle India Pvt. Ltd
01.2013 - 01.2016
- Managed a cross-functional team of 30+ employees, overseeing daily workflows across order management, renewals, and customer support, while driving team engagement and productivity.
- Collaborated with key departments including Sales, Deal Management, Credit & Collections, License Migration, Support Renewals, and Quality to ensure seamless execution and timely issue resolution.
- Led process automation initiatives that reduced manual intervention by 80% in subscription order processing for the Oracle Partner Network (OPN), significantly improving speed and accuracy.
- Reduced turnaround time (TAT) by 20% for processing orders valued between $500-$10,000, consistently maintaining 100% quality compliance.
- Project 1 - Order Accuracy & Rebilling Reduction Initiative
- Led a process improvement initiative to reduce re-billing and incorrect order bookings by identifying common error patterns across order operations.
- Collaborated with the data analytics team to design and implement a macro-based pre-screening tool, enabling automated validation before booking.
- Directed training and implementation for the order management team, standardizing pre-booking checks and reducing manual oversight.
- The project resulted in a 25% increase in process efficiency, a significant drop in duplicate orders, and $20 cost savings per avoided re-bill.
- Project 2 - Billing & Compliance
- Implemented a pre-audit validation process to screen orders before booking, which reduced billing prep time by 30% and minimized downstream corrections.
- Collaborated with finance and quality teams to align on audit checkpoints and standardize booking practices for improved compliance.
- Quarterly activity of closing accrual deals ranging from $10 to $100K, ensuring 98% audit accuracy.
- Project 3 - L & D Training Management
- Delivery of training for the new hires and update sessions on the process changes.
- Working closely with the training team for training needs, mentoring employees under PIP and scheduling of training by coordinating with different teams.
- Accomplishments -
- Awarded as Best Performer for 2 consecutive quarters for 100% quality.
- Awarded as Outstanding Performer for the Year 2015-16 for team management and training.
Education
B.Com - Accounting And Finance
Bangalore University
Bengaluru, India 04.2001 -
PUC - 11th & 12th - Accounting And Finance
Bangalore University
Bengaluru, India 04.2001 -
CBSE Boards -
The Oxford Senior Secondary School
Bengaluru, India 04.2001 -
Skills
Project & Program Management
Stakeholder & Team Management
Process Compliance & Audit Systems
Operational Excellence
Performance Optimization
Cross-functional Collaboration
Training & Capability Building
Driver/Client Lifecycle Management
Data Analysis - (Advance Excel, Google Sheets)
Training and mentoring
Timeline
Assistant Operation Manager
Everest Fleet Pvt Ltd
06.2024 - Current
Associate Habit Coach
Cult.Fit
09.2023 - 06.2024
Fitness Trainer
HealthifyMe
12.2022 - 09.2023
Fitness Trainer
Cure.Fit
05.2019 - 12.2022
License Service Contract Renewal Senior Analyst
HCL Technologies Ltd BPO
03.2017 - 10.2017
Accounts Executive
Sisnetic Cloud Solutions Pvt. Ltd.
01.2016 - 01.2017
Senior Order Management Analyst
Oracle India Pvt. Ltd
01.2013 - 01.2016
B.Com - Accounting And Finance
Bangalore University
04.2001 -
PUC - 11th & 12th - Accounting And Finance
Bangalore University
04.2001 -
CBSE Boards -
The Oxford Senior Secondary School
04.2001 -
Similar Profiles
Aniket PomendkarAniket Pomendkar
ALLOCATION EXECUTIVE at EVEREST FLEET PVT LTDALLOCATION EXECUTIVE at EVEREST FLEET PVT LTD
VIKAS SVIKAS S
Data Analyst – Fleet Operations at Everest Fleet Pvt LtdData Analyst – Fleet Operations at Everest Fleet Pvt Ltd
VIPUL SHARMAVIPUL SHARMA
Sr. Manager - BD & KAM at Everest Fleet Pvt. LtdSr. Manager - BD & KAM at Everest Fleet Pvt. Ltd
Soumyadeep NagSoumyadeep Nag
Intern at AI Institute of South Carolina (AI @ USC)Intern at AI Institute of South Carolina (AI @ USC)
INDRAJIT MAJUMDARINDRAJIT MAJUMDAR
Management Trainee at Gitanjali Finance Private LimitedManagement Trainee at Gitanjali Finance Private Limited