Munish Kumar
Jalandhar
Summary
Accomplished in Operations Management and Team Leadership, significantly enhanced efficiency and customer satisfaction at Capital Small Finance Bank. My strategic planning and interpersonal skills led to notable business growth, with a keen focus on achieving and surpassing sales targets. Expert in leveraging CRM and project management to drive success and foster strong stakeholder relationships. Friendly Deputy Manager committed to creating a positive work environment through effective mentoring and coaching. Skilled in delegation and communication. Talented in leadership, staff development and training.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Deputy Manager
Capital Small Finance Bank
05.2023 - Current
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Conducted performance evaluations and provided constructive feedback to employees.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed detailed plans based on broad guidance and direction.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
Branch Manager
DPGC Finance Limited
11.1990 - 02.2023
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
Cash Custodian
KGL
04.2018 - 07.2019
- Collaborated with team members to streamline cash handling processes, increasing overall efficiency and reducing errors.
- Provided support during internal audits by supplying organized documentation and assisting auditors as needed, contributing to successful audit outcomes.
- Maintained a clean and organized work area, contributing to an efficient and productive workspace for all team members.
- Ensured timely completion of tasks by prioritizing workload and efficiently managing time throughout the day.
- Cultivated trust among peers and supervisors by consistently demonstrating honesty, integrity, and professionalism in all aspects of the job.
- Improved cash handling accuracy by implementing efficient counting procedures and utilizing advanced cash management tools.
- Reduced discrepancies in cash balances by conducting thorough daily reconciliations and promptly addressing any issues found.
- Served as a reliable resource for coworkers, sharing expertise in cash custodian duties and offering assistance when needed.
- Assisted in the development of training materials for new cash custodians, sharing expertise and helping to create a knowledgeable workforce.
- Adhered to all federal regulations and company policies regarding cash handling, maintaining compliance at all times.
- Maintained accurate records of all transactions, assisting with financial audits and reporting requirements.
- Enhanced security measures for maintaining cash vaults, ensuring minimal risk of theft or loss.
- Handled day-to-day accounting processes to drive financial accuracy.
- Continuously updated knowledge on industry best practices, staying current with advancements in cash management technology and techniques.
- Matched purchase orders with invoices and recorded necessary information.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Input financial data and produced reports using [Software].
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Inspected account books and recorded transactions.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Entered figures using 10-key calculator to compute data quickly.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Gathered, evaluated and summarized account data in detailed financial reports.
Education
MBA -
CT Institutions Of Management & Technology
Jalandhar, India05.2017
Bachelor of Commerce - Accounting And Finance
MGSM Janta College
Kartarpur, India05.2015
Skills
- Operations Management
- Expertise in Lending (Home Loan & LAP)
- Decision-making capabilities
- Performance Improvements
- Sales Strategies
- Strategic Planning
- Customer Relationship Management (CRM)
- Business Development
- Staff Supervision
- Sales Growth
- Customer Relations
- Financial Management
- Team motivation
- Retail Operations
- Marketing knowledge
- Policy Enforcement
- Team Leadership
- Interpersonal Relations
- Team Development
- Scheduling and Coordinating
Certification
- NCC Cadet (B-Level certificate)
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Punjabi
Bilingual or Proficient (C2)
Arabic
Upper intermediate (B2)
Timeline
Deputy Manager
Capital Small Finance Bank
05.2023 - Current
Cash Custodian
KGL
04.2018 - 07.2019
Branch Manager
DPGC Finance Limited
11.1990 - 02.2023
MBA -
CT Institutions Of Management & Technology
Bachelor of Commerce - Accounting And Finance
MGSM Janta College
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