Munish Megh
Bank Cashier
Jalandhar
Summary
At Punjab National Bank, employees enhanced customer satisfaction and streamlined operations by leveraging expertise in banking software and exceptional communication skills. The proactive approach in identifying improvements led to reduced wait times and increased positive feedback, demonstrating the ability to effectively multitask and maintain high levels of professionalism. Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures. Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Bank Cashier
Punjab National Bank
Jalandhar
01.2019 - Current
- Reduced wait times for customers through proficient multitasking and prioritization of tasks during peak hours and managed over 70 customer calls per day.
- Provided exceptional customer service, resulting in numerous positive feedback submissions from satisfied clients.
- Served as effective liaison between customers and relevant departments within bank to expedite resolution of complex issues or inquiries.
- Facilitated welcoming environment for customers through professional communication and attentive listening skills.
- Streamlined branch operations by effectively collaborating with team members to identify areas for improvement and implement best practices.
- Mastered multiple teller systems, quickly adapting to updates or changes in software platforms as necessary to maintain productivity levels while minimizing errors.
- Maintained balanced cash drawer, ensuring accuracy in daily cash handling and reconciliation procedures.
- Assisted in training new employees, sharing best practices and proven strategies for success as bank cashier.
- Maintained strict confidentiality of customer information, adhering to data privacy regulations and upholding bank security protocols.
- Supported branch sales initiatives by actively promoting banking products and services to clients when appropriate and increased sales by 20%.
- Processed customer transactions promptly, minimizing wait times.
- Assisted with training of new tellers on policies and procedures.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
Bank Clerk
Punjab National Bank
Jalandhar
11.2016 - 12.2018
- Prepared, sorted and distributed day reports to appropriate branches.
- Increased customer satisfaction by providing efficient and accurate transaction processing.
- Collaborated with team members to achieve branch goals while maintaining high levels of customer service.
- Conducted routine audits of teller drawers, ensuring accuracy and adherence to established cash limits.
- Assisted in training new employees on bank procedures, enhancing overall efficiency within team.
- Provided backup support to other bank clerks during peak hours or staff absences to ensure seamless service delivery.
- Maintained security standards by verifying customer identification during transactions as per bank policies.
- Identified potential fraudulent activities through vigilant monitoring of accounts and reporting suspicious transactions promptly.
- Processed new account openings efficiently, ensuring all necessary documentation was completed accurately.
- Contributed to branch growth with exceptional cross-selling of bank products and services and managed to increase sales by 20%.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Assisted customers with banking needs and inquiries.
- Handled various accounting transactions and attending more than 50 customers everyday.
- Educated customers on online banking and mobile banking applications.
Education
Bachelor of Technology - Computer Science
05.2010 - 04.2014
Skills
Cash handling expertise
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bank Cashier - Punjab National Bank
01.2019 - Current
Bank Clerk - Punjab National Bank
11.2016 - 12.2018
Ramgarhia Institute of Engineering And Technology - Bachelor of Technology, Computer Science
05.2010 - 04.2014
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