Munish Sannan
customer care officer
amritsar
Summary
Knowledgeable Customer Care Officer with proven ability to resolve customer issues efficiently and maintain high levels of satisfaction. Successfully managed high volume of customer inquiries and provided tailored solutions to enhance customer experience. Demonstrated effective communication and problem-solving skills to address and resolve customer concerns.
Overview
1
1
year of professional experience
Work History
Customer Care Officer
Indiabulls Home Loans
09.2021 - 05.2022
- Calling on leads which are provided from the management .
- provide product and service to the customer .
- convenance clients to buy services .
- maintaining records of transaction or interaction .
- prepare daily report of conversions .
- Managed high call volumes with exceptional time management and multitasking skills.
- Handled difficult situations calmly, maintaining professionalism at all times.
Education
High School Diploma -
Delhi English Senior Secondary School
Delhi, India 04.2001 -
Skills
Complaint handling
CRM software
Call center experience
Complaint handling
Customer response
Customer support
Quality assurance
Problem-solving abilities
Teamwork and collaboration
Timeline
Customer Care Officer
Indiabulls Home Loans
09.2021 - 05.2022
High School Diploma -
Delhi English Senior Secondary School
04.2001 -
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