Munish Thakur

Microsoft and Google Certified Professional with expertise as a Nexthink Administrator, offering extensive knowledge in IT service management, infrastructure operations, endpoint experience, and customer relationship management. Responsibilities include providing executive IT support, overseeing data governance, cybersecurity, and compliance for senior leadership, while managing a high-performing team of 20 IT professionals to drive operational excellence and continuous improvement. Recognized for reliability and adaptability, with strong time management and problem-solving abilities. Committed to leveraging these strengths to foster team success and contribute significantly to organizational growth.

• Supervised team of 20 staff members.
• Bravo Award for Act with Urgency, Win Together and Proactive Teamwork to Ensure IT Support (Honeywell)
• Honeywell Accelerator Champion
• Pat on the back (Yash Technologies)
• The Gladiator for Commitment & Efforts (Yash Technologies)

• Executive Certificate Program In Cyber Security (IIT Kanpur)
• Google Certified IT Professional.
• Nexthink Professional in IT Administrator & Digital Management Professional.
• Udemy Certified & Completed Training in Apple certified Support Professional, IT Services Operations, MD-102 Endpoint Administrator, AZ-900, SC-900, SC-300, Comp TIA Network+ and Services Management with ITIL4.
• MNA (master’s in network administration)
• Microsoft Certified Professional (Windows Server 2008 Active Directory, Windows Server 2008 Network infrastructure, Configuration).

Project Lead – Honeywell Aero Separation | Honeywell

• Led the Aero Separation project, developing a comprehensive Standard Operating Procedure (SOP) covering scope of work, communication protocols, and executive support readiness.
• Designed and implemented a Knowledge Management system with efficient data ingestion processes, enabling faster access to frequently updated documents.
• Successfully led executive migration projects across multiple U.S. locations, ensuring zero downtime and seamless transition.
• Managed and coordinated a global team of 20 members, delivering high-priority executive-level migrations within strict timelines.

• Established an MS Teams hyper-care support bridge between Executive Services and key service teams, improving collaboration and issue resolution efficiency.
• Streamlined communication channels for addressing frequent and high-priority executive issues based on trend analysis.

• Assigned tasks to team members based on skills, roles, and workload prioritization.
• Supervised daily operations, ensuring smooth execution of tasks and providing real-time support and guidance.
• Conducted performance reviews, delivering constructive feedback to both team members and senior management.