MUNJA GAME
Pune
Summary
Dedicated Department manager with over 10 years of experience in leading and optimizing departmental operations. Proven track record of driving efficiency improvements, implementing cost- saving initiatives, and fostering high-performance teams. Strong leadership, communication, and strategic planning skills. Hardworking professional overseeing daily operations, managing teams, and ensuring high service standards. Skilled in budget management, staff development, and conflict resolution. Adept at strategic planning and driving process improvements to achieve operational goals.
Overview
11
11
years of professional experience
Work History
Department Manager
Croma Infiniti Retail Limited
06.2018 - Current
- Led a team of 21 employees in the overseeing day-to-day operations and ensuring the achievement of departmental goals.
- Successfully managed all aspects of store operations, including sales, inventory management, and staff supervision.
- Conducted performance evaluations, provided feedback, and facilitated professional development opportunities for team members.
- Developed and implemented training programs to enhance employee skills and knowledge.
- Monitor inventory levels, conduct regular stock assessments, and coordinate with vendors to ensure product availability and freshness.
- Resolve customer complaints and inquiries promptly, ensuring a high level of customer satisfaction.
- Implement visual merchandising standards to enhance the store's overall appearance and promote product visibility.
Team Leader
TCL
04.2015 - 05.2018
- Target Planning → Finalize and communicate targets on the 1st of every month.
- Stock Planning → Ensure DC/store-wise stock planning is completed on/before the 1st.
- CM Meeting → Conduct meeting with CMs in the first week and circulate MoM.
- Competition Tracker → Maintain and update competitor scheme comparison.
- SKU Sell-out Tracker → Review SKU-wise sell-out sheet regularly.
- TBH Status Review → Maintain ISP database/funnel for immediate review.
- ISP Review & Scheme Refresher → Every Monday, 1st half.
- Weekly TL Cadence → With you every Tuesday, 2nd half.
- ISP Week-off Planning → Approve week-offs only between Tuesday-Thursday.
- Route Plan → Ensure daily route plan is shared before 9:30 AM.
- Tracking Sheet → Monitor ISP target vs achievement and post updates in ISP groups.
- Non-performing ISP → Implement shuffle/removal plan store-wise.
- Market Visits → Visit stores, collect manager feedback on ISP & sales performance.
Education
Master of Arts - Economics
Savitribai Phule Pune University
Pune, India2017
Bachelor of Arts - Geography
Savitribai Phule Pune University
Pune, IN-MH2015
Skills
- SAP ECC
- Power BI
- SAP CRM
- IBM
- Omni Store
- CRM
- Ecommerce
- Microsoft Office
- Excel
- MPOS
- Team leadership
- Employee training
- Performance management
- Visual merchandising
- Staff supervision
- Sales strategy
- Training program development
- Target planning
- Employee motivation
- Customer Service
Custom Section
5 Times Piller of the Team award.
Disclaimer
I hereby declare that the above-mentioned information is correct, up to my knowledge and belief. I bear the responsibility for the correctness of the above-mentioned particulars.
Timeline
Department Manager
Croma Infiniti Retail Limited
06.2018 - Current
Team Leader
TCL
04.2015 - 05.2018
Master of Arts - Economics
Savitribai Phule Pune University
Bachelor of Arts - Geography
Savitribai Phule Pune University